Vacancy expired!
Labcorp Lab Systems is a dynamic team of individuals that supports a variety of the Laboratories lab systems thru out the company umbrella. We are in search of a customer focused individual to join our team as a Technical Support Representative T2. The ideal candidate will facilitate support in a non-traditional technical call center environment for corporate end-users on a wide variety of issues regarding both commercial and proprietary systems and applications.
This position is 3rd shift Monday through Friday 11pm-8am Responsibilities of the Technical Support Rep Tier 2:- Provide technical support for complex lab software suites.
- Responsible for receiving, documenting, analyzing and resolving issues reported by our customers and field management.
- Evaluates new and existing information to establish trends.
- Serves as technical and information liaison between IT, operations, vendors, and end users for the support and integration of varied systems.
- Demonstrates a thorough understanding of the technical skills inherent to healthcare industry and lift up any issues to leadership as they arise.
Vacancy expired!