Vacancy expired!
- 5+ Years of Industry Experience working with Contact Center Technology and able to handle 24/7 Operation support.
- Requires skill and creativity, collaboration, technical investigation, and customer communication.
- Expert knowledge in IVR development and configurations using Orchestration Designer
- Avaya Experience Portal and Call-back assist configurations
- Experience in IVR Reporting, CTI integrations, and Telephony Integration.
- Ability to design call-flows from requirement documentation and workshops
- Hands on experience with Java and JavaScript language
- Good knowledge in Avaya Contact center products such as Avaya Elite, Elite Multichannel, AACC etc
- Good Knowledge with Avaya Contact Center and 3rd Party CRM integration such as Salesforce, Pega etc
- Strong understanding of Natural Language design and Directed Dialogue design techniques for speech applications
- Experience in VXML, CXML, SSML, XML, JAVA, JSON and SVN repositories.
- Integration with the various back-end data systems, servers and adjuncts such as Web technology and application servers (Tomcat, WebSphere, IIS, Apache, WebLogic, etc.)
- Database via SQL, JDBC/ADO.NET (MS SQL Server/ Oracle / Informix)
- Avaya ASDC with Orchestration Designer certification will add advantage
- Knowledge in CICD tools and DevOps
- Knowledge in Cloud Contact Centers and Cloud IVR
- Knowledge in AppDynamics, Splunk, Jira & ServiceNow
Vacancy expired!