Job Details

ID #19710369
State North Carolina
City Cary
Job type Permanent
Salary USD $50000 - $50000 yr 50000 - 50000 yr
Source E-Solutions, Inc.
Showed 2021-09-16
Date 2021-09-15
Deadline 2021-11-13
Category Et cetera
Create resume

Desk Side Support Technician

North Carolina, Cary, 27511 Cary USA

Vacancy expired!

Job Title: Desk Side TechnicianLocation: Cary, NCJob Type: FulltimeSalary: $50K Annum Note::Agents should be based out of Cary, NC They should be travelling to Salt Lake City, UT for upto 3-4 weeks Transition and comes back to Cary. Cost will be covered by company fully. After Transition, they should be working in Cary campus to perform their duties. Agents should comply with Tabaco Policy (They shouldn't be smoking) They should have performed atleast 2-3 years in Service Desk before as a basic requirement. Support Window#Hours: Monday - Friday (2 shifts options) - 6 PM to 2 AM or 10 PM to 6AM, Saturday - Sunday 24x2Travel Requirements# Up to 3 weeks travel to SLC, UT for transition Service DeskReturn to Cary campus to provide support for Go Live Special Conditions#Since its Health care industry (Sterile Environments), agents should be Non-smoker or must follow below rules. o Refrain from any form of tobacco use one hour prior to arrive o Wear clean, tobacco-free clothing o Abstain from tobacco products during breaks, even if it is off the premises. Job Description details below Responsibilities and DutiesOnboarding# Shadow Internal SLC Service Desk (L1, L2 and L3) personnel to gain a solid understanding of SLC site and business (medical devices and its impact on humanity) department, business standards and expectations.Perform all work in compliance with company policy and within the guidelines of Client's Quality SystemMaintains responsibilities and duties in line with Service Desk expectations as well as team cultureQualifications/SkillsSelf-starterAbility to follow directionsCompetency in call center tracking toolsPrior experience supporting customers in use of application softwareMust be able to interact with end users in a highly professional mannerSkilled in white glove (high grade) customer serviceExperience with Windows operating systemsProficient in supporting Remote/Manufacturing users using remote toolsExperience and understanding of Azure and Active Directory (Add/Remove Security groups, Resetting passwords/Device pin codes)Excellent written and oral communication skillsProficient in Microsoft Office (Office 365) subscription and perpetual versionsExperience creating and utilizing technical and customer facing documentationFamiliarity with Security best practices (Workstation Anti-virus, Email)Knowledge/understanding of enterprise printing solutions/supportUnderstanding of basic networking tools and concepts is requiredProficient in Service Now tool for creating/modifying & updating incidents & Requests.MCP Certification would be preferred but not required

Thanks & Regards,Sam ScottPhone: 408-694-3904email : sam.s@e-solutionsinc.com www.e-solutionsinc.comE-Solutions Inc.2 N. Market St., #400, San Jose, CA, 95113e-Solutions Inc. is a 15 year old company having 15 Global Offices across 5 Nations and with more than 1000+ IT & Software professionals. Working on cutting edge technologies, we are serving 100+ Fortune2000 companies globally. USA | CANADA | UK | SINGAPORE | MALAYSIA | INDIADisclaimer: E-Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.

Vacancy expired!

Subscribe Report job