Job Details

ID #45821240
State North Carolina
City Cary
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source Diverse Lynx Llc
Showed 2022-09-19
Date 2022-09-14
Deadline 2022-11-12
Category Et cetera
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IVR Developer

North Carolina, Cary, 27511 Cary USA

Vacancy expired!

Position:

Avaya – IVR Developer

Location:

Cary, NC (Remote then Onsite)

Duration: 12+ MonthInterview: Video

Client : TCS

MetLife Desired Experience Range : 5-12 Yrs.

Desired Competencies (Technical/Behavioral Competency

)

Basic Skills
  • 5+ Years of Industry Experience working with Contact Center Technology
  • Requires skill and creativity, collaboration, technical investigation, and customer communication.
  • Expert knowledge in IVR development and configurations using Orchestration Designer
  • Avaya Experience Portal and Call-back assist configurations
  • Experience in IVR Reporting, CTI integrations, and Telephony Integration.
  • Ability to design call-flows from requirement documentation and workshops
  • Hands on experience with Java and JavaScript language
  • Good knowledge in Avaya Contact center products such as Avaya Elite, Elite Multichannel, AACC etc
  • Good Knowledge with Avaya Contact Center and 3rd Party CRM integration such as Salesforce, Pega etc
  • Strong understanding of Natural Language design and Directed Dialogue design techniques for speech applications
  • Experience in VXML, CXML, SSML, XML, JAVA, JSON and SVN repositories.
  • Integration with the various back-end data systems, servers and adjuncts such as Web technology and application servers (Tomcat, WebSphere, IIS, Apache, WebLogic, etc.)
  • Database via SQL, JDBC/ADO.NET (MS SQL Server/ Oracle / Informix)

Preferred Skills
  • Avaya ASDC with Orchestration Designer certification will add advantage
  • Knowledge in CICD tools and DevOps
  • Knowledge in Cloud Contact Centers and Cloud IVR
  • Knowledge in AppDynamics, Splunk, Jira & ServiceNow

SN

Responsibility of / Expectations from the Role 1As the IVR Developer need to work closely with different LOBs to design, code, test, implement and support IVR application.2Responsible to integrate the Nuance ASR & TTS in the call flow.3Design, develop and implement call routing and voice self-service applications4Maintenance of Avaya IVR application for different Line of Businesses5Troubleshooting the IVR integrations with Nuance ASR & TTS, SIP services and IVR reporting6Proactive Monitoring, fixes, and Root Cause Analysis7Creation of Knowledge base for the repeated or potential issues8Continuous service Improvement of IVR apps

Details of The Project : This is a Digital Platform and engineering engagement. The objective is Develop the IVR using Avaya Orchestration Designer platform

RegardsNishant VermaSr. Account ManagerDiverse Lynx LLCOffice:Ext-290Direct::-Email: | URL: [click apply for more job details];/a> Note: Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions. We promote and support a diverse workforce at all levels in the company. This is not an unsolicited mail and if it is not intended for you or you are not interested in receiving our e-mails

please forward this email to with "remove" in the subject line and mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are extremely sorry if our email has caused any inconvenience to you.

Vacancy expired!

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