Vacancy expired!
Requirements 10+ years of Technical Project Management experience in Customer Services area preferably in SAP SD and/or SAP CS modules. Hands-on expertise in SAP SD and/or CS modules required. Communicate with the business SMEs to understand the Customer Service processes and able to provide IT solutions. Communicate with App developers and SAP development team on various issues, changes and projects. Participate in Release Management and Projects and write technical requirement specification documents to provide to UI App developers and SAP backend team. Experience of managing small to medium scale in different technologies like SAP, ServiceNow, Mobile technologies Documentation of Work specifications, co-ordinate and able to work with other IT departments for various projects or in resolving tickets/ issues. Customer Service - SAP Technical Project Manager We are seeking a professional Technical Project Manager with a proven track record of managing internal complex Medium to large-scale projects in the healthcare services area. Knowledge and experience with customer services business processes & Agile, ITIL V3.0 framework is important to drive multiple projects as part of project portfolio. The role of the Customer Services - Technical Project Manager is to plan, execute, and finalize projects according to scope, deadline and budget, as well as manage ongoing IT operations activities by following ITIL Based ITSM Processes. This includes directing resources in a matrixed organization and coordinating the efforts of team members to deliver projects according to plan. The Technical Project Manager will also define the project's objectives, participate in projects planning and oversee quality control throughout its life cycle. Responsibilities Define project scope, goals and deliverables that support the business goals and requirements in collaboration with colleagues, senior management and stakeholders from Customer Services team. Facilitate Gap analysis and Business process mapping "As Is" vs "To Be" workshops with IT and Business Partners. Help visualize big picture of End to End Service setup to provide technical design for project that requires strong technical knowledge of ERP SAP CS / SD module & field services mobile solutions and other web based solutions. Proactively manage changes in project scope to maximize success and minimize risk to stakeholders and the company Meet with stakeholders to take detailed objectives and clarify specific requirements for the agreed scope of the project(s). Develop complete project plans and associated communications documents. Apply Siemens Healthineers project process and management principles at all aspects of project scope and deliverables. Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. Liaise with project stakeholders on an ongoing basis. Estimate the resources and participants needed to achieve project goals. Develop and deliver progress reports, proposals, requirements documentation, and presentations. Report and escalate to IT management as needed. Perform risk management to minimize project risks. Identify and manage project dependencies and critical path. Track project milestones and deliverables. Define project success criteria and disseminate them to involved parties throughout project life cycle. Conduct project postmortems and create a recommendations report in order to identify Successful and unsuccessful project elements.
Vacancy expired!