Job Details

ID #39293943
State North Carolina
City Cary
Job type Full-time
Salary USD TBD TBD
Source Intelerad
Showed 2022-04-23
Date 2022-04-23
Deadline 2022-06-22
Category Et cetera
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Systems Support Analyst - Overnight Shift

North Carolina, Cary, 27511 Cary USA

Vacancy expired!

Job Description

Job Summary:

The System Support Analyst is responsible for providing support and guidance to our clients by answering their requests regarding both server-side and client-side applications and systems that will enable them to make a difference in their day-to-day operations and ultimately improve their delivery of patient care.

Duties/Responsibilities:

● Provide excellent System Support services:

● Respond to client problems (phone/tickets) and proactively monitor client’s installations; ● Prioritize your workload based on client’s SLA and transfer tickets to proper department when required;

● Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers;

● Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client’s problems; ● Perform database maintenance using SQL statements;

● Edit configuration files on Linux servers or troubleshoot applications on remote workstations running Microsoft Windows

Qualifications

Required Experience/Skills:

● Bachelor’s degree in Computer Science or equivalent

● Experience in a customer service or technical support role

● 3+ years of experience in Linux system and network administration

● Remote troubleshooting (ssh, VPN tunnels)

● Basic knowledge of SQL databases (Sybase, MySQL, postgresql)

● Microsoft Windows (basic workstation configuration and troubleshooting)

● Knowledge of a scripting language (such as Perl, python or shell) is an asset ● Experience with TCP/IP, network security, IPSec or VPN is an asset

● Excellent analytical, research, organizational and planning skills

● Exceptional communication and leadership skills

● Strong technical aptitude and a quick learner with the ability to understand medical imaging ● Excellent analytical, research, organizational and planning skills

● Outstanding teamwork skills, and the ability to develop and maintain internal and external relationships

● Proven ability to influence cross-functional teams

● Excellent organizational, time-management and decision-making skills

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands.

Additional Information

All applicants meeting minimum qualifications will be required to complete a 30 minuteonline assessment as part of your application.

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

Meet Intelerad’s Leadership Team:https://www.intelerad.com/en/about/leadership-team/

#LI-Remote

Vacancy expired!

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