Technical Lead - Customer Data MarTech Platforms

Create products that are changing an industry.

• Partner with Product and Data Architecture to articulate feasible Customer 360 Data Platform technology choices that meet Vanguard business, IT, and enterprise security requirements
• Bridge business & technical requirements to provide a cohesive, seamless solution to scale and perform
• Work alongside divisional marketing and analytics teams to support the end-to-end understanding & governance of each division's customer, prospect, and marketing data needs
• Determine all desired orchestration system integrations (e.g. Audience Builder, SFMC, Adobe, etc.) and required data for each system (e.g. event collection, event and customer IDs, system ID, etc.)
• Put forth a viable, scalable technology point of view; be knowledgeable and conversant with the offline and online (digital) marketing technology landscape
• Support technology decisions during planning and design of new MarTech platform initiatives and capabilities prioritized in the Enterprise MarTech Roadmap
• Be responsible for designing and maintaining next generation marketing data platforms in AWS Marketing cloud technologies and other third-party data architectures
• Develop Proof-of-Concept projects to validate new data architectures, technologies, and solutions
• Provide technical leadership in support of cloud computing and automation
• Play a vital role in designing, enhancing, implementing, and scaling cloud platforms
• Drive engineering and architectural best practices broadly throughout the organization
• Implement key techniques to deliver significant value by implementing DevOps in support of data delivery efforts, such as:
• Increased deployment frequency - shifting toward a methodology where rapid and continuous delivery of new functionality enables the organization to keep pace with change
• Automated testing - removing bottlenecks arising from traditional, human-intensive testing approaches enables higher quality amid more frequent delivery of new capabilities
• Consistent metadata and version control - closely tracking changes and communicating them rapidly across all participants in data pipeline delivery ensures more complete change management and avoids disruptions
• Monitoring - constantly tracking behavior and usage of pipeline capabilities enables more rapid identification of both flaws to be corrected and opportunities for new capabilities.
• Collaboration across all stakeholders - clear, constant communication and common metadata, particularly when changes are being introduced into a pipeline, is essential to speed of delivery.
• Communicates with project manager on a frequent basis. Identifies tasks and issues that may have an impact on service levels or schedules. Provides realistic task and cost estimates. Screens resumes of team members, interviews, makes hiring and assignment recommendations, and writes reviews.
• Maintains a current and working knowledge of IT development methodology, architecture design, and technical standards. Mentors IT staff and identifies training needs. As new standards are instituted, ensures their usage by team members. A Technical Lead II should be able to perform as a Developer III.
• Support Agile Scrum teams with planning, scoping, creation of technical solutions for Customer Identity Resolution capabilities, and guide implementation to production
• Reviews and approves documentation and diagrams created by IT team members (e.g., system specifications). Writes documentation, including technical standards and processes.
• Identifies opportunities for continuous quality improvement of technical standards, methodologies, and technologies.
• Participates in special projects and performs other duties as assigned.

• Undergraduate degree in Computer Science, Mathematics, Engineering (or equivalent training and experience)
• Five years of experience in a technical specialty, including at least two years as a developer or technical lead with a Big Data based platform such as AWS EMR.
• 5+ experience in developing Big Data and/or machine learning solutions
• Knowledge of Big Data applications for target marketing and segmentation uses
• Good understanding of lean principles, including DataOps, CloudOps, continuous delivery; must have experience with Maven, Cucumber testing, Bamboo, git, use of NGA tools, etc.
• Background in agile SW development and Scaled Agile Frameworks
• Worked on cloud Big Data technologies (AWS EMR, S3, Glue ETL, Athena, AWS Step Functions, AWS Lambda, Cloud Formation templates, Cloud Watch Logs, Splunk, Ansible, etc.)
• Worked on Big Data streaming services such as Kinesis, Flume, Kafka, etc.
• Familiarity with Machine Learning (ML), NLP, Robotic, and AI concepts would a plus, especially around the use and application of such technologies to provide value add services to our clients.
• Strong experience with scripting languages and platforms such as Spark, Python, R, SQL, Scala, etc.
• Experience with leveraging APIs and micro-services for serving and managing data on AWS. Use and application of API Management technologies, such as AWS API Gateway, RESTful APIs, Route 53, web services, etc.
• Willingness and enthusiasm for learning and experimenting with new technology, tools and processes and setting Vanguard-wide standards.
• Willingness and enthusiasm for experimenting with new tools and processes and setting Vanguard-wide standards.
• Ability to mentor and lead junior team members in the effective use of technology and systems.
• Strong interpersonal skills, ability to collaborate effectively across Product, Engineering, and business teams
• Demonstrated ability to achieve results while working in a cross-functional environment

• Minimum of eight years related work experience, with at least three years of development experience.
• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.