Vacancy expired!
- Gather, assess, and confirm interpretation of new and/or changing policies and procedures.
- Develop and maintain the online policies and procedures manual using specialized software and internally developed process.
- Maintain open communication with departmental points of contact to monitor the effectiveness of existing policy and procedure documentation and to ensure the P&P team is kept abreast of procedural changes.
- Provide Instructional Designers / Trainers updates to ensure instructional material is being developed from the most current Policies and Procedures.
- Develop, update, and maintain the Policies and Procedures reference material in an online environment.
- Identify inefficiencies by monitoring changes in procedure and coordinating cross-functional audits to provide support for the streamlining of business practices as they relate to policies and procedures.
- Create policies and procedures consistent with and resulting from regulatory, compliance, and legal changes.
- Work with business unit contacts to ensure such updates made and approved within compliant timeframes.
- 4-year college degree or equivalent related business experience required o Mortgage banking or financial services experience highly desired
- A comfort level working with changing technology and software
- Familiarity with Microsoft Office Suite required, especially Word and Excel
- Technical/business writing and editing skills
- Ability to manage multiple tasks and projects
- Ability to work independently o Ability to handle strict deadlines and the pressures of working with others on complicated deliverables
- Strong communication and interpersonal skills
- Must be able to document business processes in Visio, thinking through upstream and downstream impacts.
Vacancy expired!