Vacancy expired!
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.About this role:Wells Fargo is seeking a Customer Resolution Collections Analyst to support our Commercial Mortgage Servicing (CMS) division. The Customer Resolution Collections Analyst will be primarily responsible for managing a delinquent group of mortgage borrowers within the CMS collections team. Learn more about our career areas and lines of business at wellsfargojobs.com.In this role, you will:Contact borrowers for monetary and non-monetary collections such as mortgage payments or a borrower's annual or quarterly financial statements
Read and interpreting loan documents and understanding financial reporting responsibilities
Regular borrower contact to collect mortgage payments, advances and financial statements, processing cash transactions, creating and sending collection correspondence and other loan activities
Accurate delinquency reporting
Financial statement processing and oversight, loan research as needed and ensuring all procedures are in compliance with government regulations and company policies.
Ensure that CMS fulfills its master servicing responsibilities as it relates to loans under the Pooling and Servicing Agreement (PSA)
Provide strong customer service to the CMS client base including anticipating client needs and managing their expectations
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation, and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Required Qualifications:2+ years of Customer Contact in a Financial Services Environment, Financial Services Operations, Underwriting, or Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues
Knowledge and understanding of Commercial Mortgage Servicing
Experience in Commercial Real Estate
Ability to research, compile, and perform complex analysis on critical operational data
Collections experience
Ability to switch priorities and stay focused in a team environment
Ability to partner and coordinate with other functions on projects
Excellent verbal, written, and interpersonal communication skills
Intermediate Microsoft Office skills
A BS/BA degree or higher
We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Company: Wells FargoReq Number: R-208357Updated: Fri Sep 16 20:02:00 UTC 2022Location: Charlotte,North Carolina
Vacancy expired!