Dispatch Specialist I

Brightspeed is looking for a Dispatch Specialist I to join our team! As a Dispatch Specialist I you will be responsible for monitoring the workflow for technicians, evaluating and reassigning work as needed. In this key role you will provide updates and status information on the progress of work and escalating as appropriate. As a Dispatch Specialist I your responsibilities will include: Utilizing systems to monitor workflow and load the work to qualified technicians Evaluating and reassigning work to available technicians as needed  Monitoring and regulating work volumes Communicating with technicians and/or other departmental employees to resolve force availability imbalances Reading and analyzing exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria Ensuring that service orders and repair tickets are processed accurately Utilizing job skills, company policies, and dispatch procedures to complete assigned tasks Contacting customers via phone/email/text to schedule, reschedule, or confirm appointmentsEnsuring customer satisfaction and resolving any appointment-related issues