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Description
If you excel at coming up with creative solutions to technical issues, you might be right for this job. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. We especially want to hear from Hep Desk Analyst candidates with strong problem-solving skills and a passion for making effective change within an organization. This Help Desk Analyst role is based in the Charlotte, North Carolina area and is a 3 month contract to full-time position. What you get to do every single day - Independently investigate and implement solutions to technical issues - Diagnose recurring technical issues and implement solutions to address the root of the problems - Contribute IT support for productivity software, operating systems, and a variety of other applications used internally - Manage correspondences on technical help tickets submitted via phone, email, and walk-ups Requirements - Good understanding of IT support ticketing systems - 1+ years of prior experience - Background in installing and configuring operating systems, networked and local printers, and business applications - Network Troubleshooting experience - Knowledge in Active Directory - Deep understanding of Microsoft Office 365 - Microsoft Windows 10 experience highly desired - Understanding of basic networking concepts - Ability to simplify complex problems and build solutions Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.Vacancy expired!