Vacancy expired!
- Ability to provide technical leadership on front-end technologies for enterprise contact center design and application development. Specifically design and implementation of IVR, leveraging CCaaS.
- Understand the importance of design and UX, provide effective translation to code, artifacts and implement appropriate integration approach for IVR and ACD solutions
- Extensively versed in the use of API design and leveraging Postman
- Participate in architecture, design, documentation, development, and deployment efforts while addressing security and cross-platform concerns.
- Leading application solution design for Genesys CCaaS IVR ACD solution
- Creating and/or updating technical documentation
- Work with Business SME, Technical Analysts, and Architects to produce solutions and work actively with on and off-shore team members to deliver the Genesys solution
- Expertise in multiple technical environments and possesses business knowledge that spans one or more business areas
- Maintain technical vision and direction for the project team from start to end
- Address the technical questions from the team and stakeholders
- Work with the team to complete the product backlog and release plan
- Create, implementation plan with all impacted areas
- Responsible for ensuring turnover documentation and proper knowledge transition to Sustain team
- Support Sustain team as solution matures
- Support Business Readiness Activities and Business Impact Assessments
- Must be experienced in Agile methodology
- Expectation is for candidate to work on-site once offices reopen
Vacancy expired!