Vacancy expired!
Job Description:
This position is part of the GBAM AML Platform Management which develops and leads high risk processes, overseeing enterprise sustainability, and driving compliance and operational excellence relating to this area.Process Design Consultant will:- Act as an escalation point for Technical Support and business users for the AML platform post deployments
- Partner with technology to identify supplemental procedures and/or workarounds for production issues raised by the end users
- Provide guidance in prioritization of production issues and defects to the AML Platforms
- Support follow the sun monitoring of the Incident ticket escalation mailbox to ensure urgent issues are responded to
- Ensure accuracy and consistency in the defect backlog to allow for appropriate prioritization for upcoming AWARE releases
- Engage with stakeholders and understand expectations to mature platform support model
- Maintain platform strategy for ongoing daily support of the platform
- Support end user directly as needed to resolve issues
- Maintain a professional and positive attitude
- Eight or more years of experience in a corporate environment
- Strong process orientation, ability to problem solve and manage multiple moving parts, sense of urgency, attention to detail
- Experience in any Business Process Management tools
- Demonstrated ability process design, process re-engineering, and stakeholder management
- Prior experience with Client Lifecycle Management and/or AML KYC systems
- Understanding of Financial Services sector and products
- Process design and use case development
- Working in Agile/SDLC methodology
- Must be well-organized with attention to detail and possess the ability to meet deadlines and handle multiple priorities
- Ability to build positive working relationships
- Excellent verbal and written skills
- Excellent problem solving skills
- Prioritization and organization
- Exposure to Anti-Money Laundering processes in financial industry
- Exposure to Pega platform
- Act as an escalation point for Technical Support and business users for the AML platform post deployments
- Partner with technology to identify supplemental procedures and/or workarounds for production issues raised by the end users
- Provide guidance in prioritization of production issues and defects to the AML Platforms
- Support follow the sun monitoring of the Incident ticket escalation mailbox to ensure urgent issues are responded to
- Ensure accuracy and consistency in the defect backlog to allow for appropriate prioritization for upcoming AWARE releases
- Engage with stakeholders and understand expectations to mature platform support model
- Maintain platform strategy for ongoing daily support of the platform
- Support end user directly as needed to resolve issues
- Maintain a professional and positive attitude
- Eight or more years of experience in a corporate environment
- Strong process orientation, ability to problem solve and manage multiple moving parts, sense of urgency, attention to detail
- Experience in any Business Process Management tools
- Demonstrated ability process design, process re-engineering, and stakeholder management
- Prior experience with Client Lifecycle Management and/or AML KYC systems
- Understanding of Financial Services sector and products
- Process design and use case development
- Working in Agile/SDLC methodology
- Must be well-organized with attention to detail and possess the ability to meet deadlines and handle multiple priorities
- Ability to build positive working relationships
- Excellent verbal and written skills
- Excellent problem solving skills
- Prioritization and organization
- Exposure to Anti-Money Laundering processes in financial industry
- Exposure to Pega platform
- Act as an escalation point for Technical Support and business users for the AML platform post deployments
- Partner with technology to identify supplemental procedures and/or workarounds for production issues raised by the end users
- Provide guidance in prioritization of production issues and defects to the AML Platforms
- Support follow the sun monitoring of the Incident ticket escalation mailbox to ensure urgent issues are responded to
- Ensure accuracy and consistency in the defect backlog to allow for appropriate prioritization for upcoming AWARE releases
- Engage with stakeholders and understand expectations to mature platform support model
- Maintain platform strategy for ongoing daily support of the platform
- Support end user directly as needed to resolve issues
- Maintain a professional and positive attitude
- Eight or more years of experience in a corporate environment
- Strong process orientation, ability to problem solve and manage multiple moving parts, sense of urgency, attention to detail
- Experience in any Business Process Management tools
- Demonstrated ability process design, process re-engineering, and stakeholder management
- Prior experience with Client Lifecycle Management and/or AML KYC systems
- Understanding of Financial Services sector and products
- Process design and use case development
- Working in Agile/SDLC methodology
- Must be well-organized with attention to detail and possess the ability to meet deadlines and handle multiple priorities
- Ability to build positive working relationships
- Excellent verbal and written skills
- Excellent problem solving skills
- Prioritization and organization
- Exposure to Anti-Money Laundering processes in financial industry
- Exposure to Pega platform
Vacancy expired!