Job Details

ID #40660612
State North Carolina
City Charlotte
Job type Permanent
Salary USD DOE DOE
Source Digital Technology Solutions
Showed 2022-05-11
Date 2022-05-10
Deadline 2022-07-09
Category Et cetera
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Product Owner -Charlotte, NC

North Carolina, Charlotte, 28202 Charlotte USA

Vacancy expired!

DTS is looking for experienced Product Owner for a Direct Client position based in Charlotte, NC. Reporting to the Director of Associate Desktop Product for Customer Care & Communications (C3) Experience, the Product Owner for the Bank Associate Desktop will hold an important role and is responsible for leading efficiencies across associate tools to drive best in class customer experience. The Product Owner will be a key player in the development of the overall C3 channel associate desktop roadmap, along with leading the execution of that roadmap, developing the backlog, partnering with UX on designs, and coordinating efforts across scrum teams as features require. The Product Owner will partner with other business units including User Experience teams, Operations, Contact Center, Fraud, IT, and Project Management, and will be responsible for working with those teams through all steps of scrum lifecycle to accomplish business goals effectively and on schedule.

Job ResponsibilitiesThe C3 Product Owner will have responsibility for the entire product development and launch including:
  • Strategy and Roadmap Development, socialization and concept/business case preparation
  • Create new features that will delight users
  • Building relationships and partnering with other areas within Ally to work collaboratively to deliver enhancements
  • Define, create, refine and deliver the agile backlog for a dedicated Agile Team
  • Partner with other product owners to coordinate and facilitate the release of enhancements, including beta testing
  • Partnering and working with key stakeholders to develop and define feature roadmap, stories, and priority of mobile scope
  • Take the position of Product Owner for an Agile scrum team, partnering with scrum team members including Scrum Master, Testers, Developers, and Designers to successfully complete sprints and deliver feature enhancements to customers
  • Own the implementation of highly visible user-facing features.
  • Ensure all regulatory and legal requirements are met while creating and maintaining a positive and productive workplace.
  • Understand voice of the customers and creating countermeasures to address associate feedback.

Mandatory Skills:
  • 5+ years of professional digital product management experience in the digital or financial services industry required
  • 3+ years of experience working with and/or advising development of Customer Relationship Management (CRM) tools such as Salesforce
  • 2+ years of experience in coaching and/or managing team members
  • Bachelor’s degree in business, marketing or related field is required
  • Experience with Agile methodology is desired but not required
  • Candidate must be experienced managing the delivery of consumer financial services
  • Experience as CRM product management owner for financial services / bank operations (deposit, invest, lending and/or mortgage operations) preferred

DTS offers excellent compensation package.

Contact : Kanika Narula

Digital Technology Solutions (DTS)

Vacancy expired!

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