Job Details

ID #45890877
State North Carolina
City Charlotte
Job type Contract
Salary USD USD58 - USD62 USD58 - USD62
Source Collabera
Showed 2022-09-22
Date 2022-09-22
Deadline 2022-11-20
Category Et cetera
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Salesforce Administrator

North Carolina, Charlotte, 28202 Charlotte USA

Vacancy expired!

Salesforce Administrator needed

Location:

On-site hybrid (2 days/wk)In order of preference: Relocation package provided when applicable

  • Charlotte, NC
  • Raleigh, NC
  • Jupiter, FL
  • Virginia Beach, VA
  • King of Prussia, PA
  • # of Openings: 1

    Start Date: ASAP

    Interview Process:

    • 2 video rounds
    • 1 on-site interview - company will pay for travel

    MUST HAVES
    • 2+ years of experience as a Salesforce Administrator - Any experience or desire to learn Salesforce Development is highly preferred (Language = Apex)
      • 80% administrator work, 20% development
    • Industry knowledge surrounding financial services, fintech, investment management, etc.
    • Strong communication skills and ability to work with end users/stakeholders

    PLUSSES
    • Any experience integrating Salesforce with Informatica, APX, Charles River or other financial systems

    DAY TO DAY

    Enterprise owner and champion Salesforce CRM. This dynamic role is part Salesforce administrator, part business analyst, and part project manager. Position Salesforce as the powerful tool it’s intended to be for company , maximizing efficiency and productivity by capitalizing on the systems’ full features and benefits.
    • Administrator – Maintain Salesforce on an everyday basis, ensuring it functions as expected. Oversee daily tasks/jobs, maintenance, clean-up, integrations, and problem resolution. Provide training and user support.
    • Business Analyst - Work cross-functionally, leading exploratory discussions and requirement gathering sessions with multiple business groups. Interact closely with functional leaders and business groups to identify, develop, and deploy new business processes.
    • Project Manager – Shepherd the implementation of new processes, data, and/or integrated software. Guide projects successfully, achieving deadlines and results, and organizing the relevant people/groups along the way.
    We expect you to implement repeatable and scalable business processes based on best practices in collaboration with all functional stakeholders. You need to operate in both tactical and strategic modes; (1) Tactical, to maintain daily processes and execute quick solutions to urgent needs and (2) Strategic to ensure we have the right architecture to support future business needs. Our desired candidate loves solving complex problems, is process oriented and high structured, and is dedicated to producing the highest quality results.

    Essential Duties and Responsibilities:
    • Oversee all day-to-day Salesforce administration and drive roll out of projects.

    Create, Build, and Maintain:
    • Create, utilize and maintain custom objects, fields, validation rules, workflow rules, process flows, email alerts, views, reports, dashboards, and page layouts across firm
    • Oversee administration of new users, role and profile management, and general end user assistance
    • Ensure data integrity through ongoing data analysis, record maintenance, data uploads and related tasks
    • Manage system/software and data integrations and work to resolve any issues

    Connect and Communicate:
    • Connect frequently with internal stakeholders to understand current and future needs and plan/prepare for value add enhancements to Salesforce
    • Build business users trust and respect, establish relationships, and develop rapport
    • Communicate regularly with Salesforce users regarding new features, enhancements and changes
    • Document processes and workflows. Create manuals and reference material on a consistent basis

    Required Skills and Competencies:
    • Technical competency and growth capacity – We expect a baseline technical knowledge so you can step into the day-to-day administration quickly with a limited learning curve. We have room to accommodate growth/learning on the job for higher-level skills within the system. We are leanly resourced, so this is an execution-oriented role and we need you to keep the system running, which does require some administrative tasks.
    • Two+ years as a Salesforce Administrator is the baseline. Credentials and designations for Salesforce are expected. Strong understanding of Salesforce best practices and functionality desired. A natural curiosity of technology and a desire to further your technical knowledge of Salesforce are critical
    • Our Salesforce administrator will frequently communicate updates, processes, and explanations across a wide spectrum of stakeholders and users. We need someone with excellent interpersonal and communication skills that can forge productive relationships with individuals of varying degrees of technical competency and organizational hierarchy. A strong in-person communicator is required; someone effective with both high quality advocacy and inquiry. We need an excellent listener, effective at eliciting needs and truly hearing the other side and also an excellent advocate, highly competent at productively expressing their own POV and explaining rationale and reasoning. Must be able to mediate different opinions and achieve shared outcomes.
    • This role requires more than just keeping the status quo working. While maintaining the current state is a critical part of the job, we need someone who can also work with business groups to tackle new builds and workflows. We need someone who will analytically evaluate information gathered from multiple sources, reconcile different perspectives, break down complex topics into understandable pieces, and work out executable solutions. We’re looking for a strategic thinker who can help our business and processes scale, not just put in short term fixes
    • There are many moving pieces to our Salesforce implementation and our staff relies on it every day to do their jobs. Juggling multiple projects on top of the everyday administration is required. We need someone who can work on multiple tasks and consistently deliver high quality results with aggressive timelines. Personal organization, accountability, and overall execution are paramount. Additionally, we are seeking a true professional here, so we expect you to function independently, at a high level, and with limited supervision.

    salesforce administration,development

    Vacancy expired!

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