SPLUNK Developer

Role: SPLUNK DeveloperLocation: Charlotte, NCJOB DESCRIPTION: SPLUNK Developer?6+ years of working experience on Incident, Event and Problem Management.?Strong working knowledge with administration of Splunk?Experience in working on job scheduling tools like Autosys?Knowledge of ticketing tools BMC Remedy/ Service Now.?Experience in basic scripting and automations.?Ability and willingness to learn new tools?This role will not involve hands on code development. However, need to have good understanding of SDLC & coding Responsibilities ?Ensuring 24x7 availability of business critical environment?Perform day to day monitoring of applications, initiate troubleshooting/mitigation of issues reported from alerts, health check failures etc.?Work on Splunk?Handle major incidents and outages independently.?Must be familiar with ITIL and Agile framework?Ability to manage the bridge calls with customers on technical issues/pages.?Excellent Written and Verbal communication skills for customer interactionSkills ?Minimum 6+ experience working on Incident, Event and Availability management.?Hands on Experience using infrastructure and application monitoring tools such as Splunk, Netcool etc.?Experience within a customer support environment.?Keep abreast with new tools / technologies and providing recommendations for process improvements?Self-disciplined, self-motivated and the ability to organize and prioritize time effectively ?Must be able to work in a fast paced environment.