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The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.Need Help? (https://www.brainshark.com/bbandt/careers-site-faq)If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (careers@truist.com?subject=Accommodation%20request)(accommodation requests only; other inquiries won't receive a response).Regular or Temporary:RegularLanguage Fluency: English (Required)Work Shift:1st shift (United States of America)Please review the following job description: This position is 100% on-site in Charlotte, NC Manage video conferencing and meeting connectivity on multiple platforms for end-users on-site. May interact with production services, software systems engineering, applications support, and/or applications development to restore service and/or identify and correct core problem.ESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Manage conferencing and meeting connectivity on multiple platforms, including but not limited to: Zoom, Webex, Teams
Oversee multiple work efforts simultaneously, managing and coordinating with M365 engineering, and unified communications engineering including high-level designs, low-level designs, testing plans, implementation plans and production turnover.
Interact with counterparts in engineering, application development, configuration management, quality assurance (QA), production support, and other technical and business partners.
Ensure the development and documentation of policies, procedures, standards and technical infrastructure that support the mission of the group.
Provide documentation and training to allow for the turnover of the technical solutions to the IT operational teams for daily support.
Stay abreast of industry developments and solutions that deal with conferencing and collaboration trends.
Coach and mentor junior teammates for success.
Manage escalated issues.
QUALIFICATIONSRequired Qualifications:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree in Information Technology, related field, or equivalent education and related training
6 years of experience or equivalent proficiency in application analysis and design
Excellent verbal and written communication skills
Ability to work independently or as a member of a team
Ability to direct and train other team associates
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Preferred Qualifications:
6+ years of progressive work experience with collaboration products and platforms, including, but not limited to Microsoft Teams, Teams Admin Center, Teams Live, Stream, Cisco Webex, Cisco Webex Control Hub, video conferencing units (Cisco/Microsoft/Neat/Poly)
Extensive experience installing, configuring, troubleshooting, and maintaining video conferencing devices (Microsoft Teams Rooms/Cisco/Poly)
Ability to learn new technology and produce training and operational guides
Familiarity with video endpoints, including how to plan, build and run Cisco Room OS video conferencing endpoints and Microsoft Teams Rooms (MTR)
Audio/Visual production experience with staging, lighting, run of show, calling the show, audio and camera experience a plus, as well as eagerness to listen & learn.
Familiarity with A/V equipment such as Crestron, Sound Control Technologies, Tricaster, Biamp, Shure, Projectors (such as Epson, NEC), BrightSign players
Familiarity with ServiceNow
Maintain a proactive, positive, and efficient attitude always to support all levels of teammates up to and including Executive Leaders.
Local and regional travel as required for tech support, maintenance, and troubleshooting
Must have a sense of URGENCY to resolve problems/issues encountered.
Navigates ambiguity and works well under pressure
Ability to follow as well as create streamlined business processes.
Strong written, communication, and presentation skills
Ability to manage time accordingly including task prioritization.
Ability to adhere to industry and Truist standards and best practices.
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/). Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader1020.pdf)Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf)E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-VerifyParticipationPosterES.pdf)