Vacancy expired!
Posted Date: Sep 23, 2021
A family of companies and experiencesAs the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!great people. great services. great results.Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.Job SummaryThe Supervisor, IT Service Desk position is responsible for providing computing services and support to Compass Group corporate and field associates. This position leads, and serves as a member of, a team charged with understanding and supporting the functional computing needs of the company. The Service Desk Supervisor is expected to provide oversight, coaching, and hands-on leadership in all aspects of user support. As a member of the User Support Services management team, the Service Desk Supervisor reports to the team Manager and is charged with understanding the goals/objectives of the team, and to provide clear leadership and coaching to ensure that all members of the team understand their roles/responsibilities and are positioned for success. Positions at this location require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account will be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.Job Qualifications- Typically, 7+ years experience
- Technical/end-user computing support.
- Leading a Service Desk and support technicians.
- Application support.
- Data analysis and reporting.
- Print management operations and troubleshooting preferred.
- Bachelor's degree in Management Information Systems, Computer Science, Computer Information Systems or equivalent combination of education and experience.
- ITIL certification highly desired.
- MCSA, A+, Network+, Security+ certifications preferred.
- HDI Certified Support Center Manager (SCM) certification preferred.
- HDI Certified Desktop Support Manager (DSM) certification preferred.
- Apple Certified Support Professional (ACSP) preferred.
- Project Management experience preferred.
- Excellent verbal and written communication skills.
- Excellent critical thinking and problem solving skills.
- Positive attitude and solutions oriented thinking.
- Superior customer service skills.
- Ability to communicate technical concepts to both technical and nontechnical audiences.
- Ability to work in a fast paced environment and adapt to change
- Oversee user computer, technology, application, and infrastructure support.
- Ensure that requests and tickets are being addressed and handled in alignment with established service level requirements.
- Engage with technicians constantly to get immediate information on incidents presented to support teams.
- Take immediate action on incidents that are indicative to larger problems.
- Supervise project delivery to meet defined business needs on time and within defined budgetary constraints.
- Establish highly functional partnerships with business partners to identify and meet business support needs.
- Analyze support data and metrics to identify trends in order to staff support services to meet the needs of business users.
- Analyze ticket data and support metrics to identify trends in order to partner with STG teams to recommend proactive service improvements.
- Work with STG managers to identify and prepare for projects that will impact users and create potential support needs.
- Develop staff training programs.
- Train staff on proper troubleshooting methods, customer service and to ensure technical competency.
- Facilitate cross-training among support teams handling technical support, application support, and mobile device support.
- Conduct recruiting and interviewing for open positions.
- Prepare daily, weekly, monthly incident reports for management and business.
- Contribute to preparation and management of department budget.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Vacancy expired!