Vacancy expired!
Our client, a financial services company, is seeking a CW-IT User Support Analyst I
Location: Charlotte, NC Position Type: Contract Job Responsibilities:- Provides Tier 2 IT support for end-user computing devices to all employees and contingent workers in multiple offices around the world.
- Responds to incidents and requests within a ticketing system, providing resolution within a complex fast-paced business environment.
- Deploys and troubleshoots end user computing devices including laptops, desktops, printers, and wireless devices that are aligned with business strategies and directions.
- Install, configure, and troubleshoot Windows based operating systems, Microsoft Office and Internet browsers.
- Install, configure, and troubleshoot Mac/Apple based operating systems and proprietary applications.
- Configures and supports remote including VPN client and connectivity.
- Provides customer training and knowledge documentation.
- Complies with and supports ITIL change-incident-problem management processes and work instructions.
- Troubleshoots incidents and fulfills requests within established Service Level Targets.
- Adheres to Desktop and End User Computing processes, procedures, policies, and job aids.
- Provides a high level of customer service.
- Interacts with business end-users, Service Desk, engineering, IT Information Security, and technology providers.
- Receives little instruction on day-to-day operations and general instruction on new assignments from management.
- Minimum Associates degree in Computer Science, Information Technology, or equivalent work experience and technical qualifications required.
- Minimum 4 year experience in an information technology technical support position providing computer support and break/fix services.
- Experience in end-user support within a financial service environment preferred.
- Experience in Service Desk or Customer Support role a plus.
- Familiarity with Software Distribution tools such as SCCM preferred. Service Now a plus.
- Experience with Windows OS, MS Office, Active Directory, Group policies, anti-virus software, Windows domain networking, local area networking.
- Experience with wireless technology such as Android, iPhones, iPads, remote access software, wireless routers, personal firewall, VPN and Citrix.
- Experience with current desktop, laptop, peripheral technologies.
- Experience with Virtual Desktops, Office 365, Cloud supported systems.
- Experience with imaging machines
- Experience utilizing client remote control solutions.
- Strong written/verbal communications skills, and possess the ability to interface with end-users effectively at all levels of the organization.
- Ability to perform in a dynamic environment with changing schedules and priorities.
- Ability to handle heavy volume of equipment deployments and collections
- Workload may consist of 10-20 deployment/collection tasks and/or 25-30 desktop support incidents weekly
- Physical ability to lift 30-50lbs on a daily basis
- Previous Service Desk (level 1) experience a plus
- Self-motivated and willingness to adapt to different roles within Desktop Support services.
- Possesses a friendly, can-do attitude.
- Always intrigued by how things are done. Questioning and challenging status quo.
Vacancy expired!