Vacancy expired!
- As a key member of our team, you will report directly to our product owners and work with a team of designers, developers, and specialists
- Has successfully managed more than 100 desktop computers using modern tools
- Support-level proficiency in the command-line interface (CLI) is required
- Understanding of Macintosh POSIX permissions and ACLs
- Can demonstrate the creation of deployment plans, documentation, and training materials
- Can develop new support processes and standard operating procedures and clearly communicate the same
- Provides thorough and timely reporting of progress, statuses, and issues
- The ideal candidate will have 3-5 years of experience supporting current Macintosh operating systems used by the app development and creative arts industries
- The preferred candidate will possess excellent technical, verbal, and written skills, plus the ability to professionally present technical solutions to his peers and the installed user base
- We are looking for a smart, energetic, driven, and detail-oriented as well as extremely organized person who is interested in adding value, learning, and growing with our organization
- Understands software deployment processes leveraging JAMF Casper Suite and/or VMware Workspace One, Puppet, and Munki
- Experience in the following: ACLs, Directory Services, Mac OS X File system, Network Analysis/Troubleshooting, advanced troubleshooting skills, DNS use, and Software packaging
- Should be familiar with security best practices for hardening Mac OS X
- Mac OS X shell scripting for system configuration in BASH, Python, Perl, or Ruby would be a plus
- Is familiar with the workings of a ticketing system, resolving and closing user-submitted tickets
- Possesses strong customer focus and demonstrable problem-solving skills, decision-making abilities, and a detail-oriented work ethic
- Can communicate effectively in writing and via face to face or teleconferencing
- Strong written and verbal skills; the ability to compose professional internal and external correspondence
- Ability to independently troubleshoot and resolve complex challenges
- Ability to handle multiple projects in a deadline-driven environment
- Has a critical eye for quality
- Has a passion for technology and industry awareness
- Updates skills via educational opportunities; professional publications; maintaining personal networks; participating in professional organizations
- Apple Certified Support Professional (ACSP)
- JAMF Certified Casper Administrator (CCA) - or - JAMF Certified Casper Technician (CCT)
- Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
Vacancy expired!