Vacancy expired!
Description: Support and be committed to the mission, vision and values of the company by delivering seamless, energetic and innovative service solutions to increase stakeholder satisfaction and retain customers. Utilize probing and creative problem solving methods to resolve foundational customer inquiries on first contact. Document corrective measures and provide instructions as needed to internal business areas to ensure prompt resolution and response to customer inquiries. Identify and obtain information and records from customers, members, providers and/or employer groups to correct/update information, claims and membership records when necessary. Recognize patterns of inconsistent and/or inaccurate claims filing practices among customers and providers, educate customers and providers on acceptable practices and policies. Perform phone/email outreach to vendors and business partners to resolve service issues. Identify, understand and anticipate customers’ unexpressed needs and concerns in a caring manner. Work collaboratively with Sales, Healthcare and Network Management partners to further optimize customer, employer group and provider relations by identifying opportunities to promote stakeholder programs. Promote programs, making sound decisions to apply the most appropriate “stakeholder centric” course of action to respond to needs. Educate and encourage customers on use of alternative delivery channels including self service, web, etc. Identify and communicate process, product or systems improvement opportunities to improve the overall stakeholder experience. Interface with local, state and federal governmental entities and plan participants regarding products, services and policies.Skills:call center, customer service, healthcare customer service, Inbound call, Microsoft, Medical terminology, CsrTop Skills Details:call center,customer service,healthcare customer service,Inbound call,Microsoft,Medical terminology,CsrAdditional Skills & Qualifications:Must have excellent time management skills. Candidate must be able to shift swiftly and multitask. Medicare knowledge is highly preferred Insurance experience required Doctor office or Hospital experience required Experience with researching information Remote Recruiting efforts within state of NC only in NC only Candidates must have requirement- previous call center customer service experience.- HIGHLY PREFERRED! Computer knowledge a must, ability to navigate systems and work with multiple screens.- A MUST!Experience Level:Entry LevelAbout Aston Carter: At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Vacancy expired!