Vacancy expired!
- You will provide 2nd/3rd level technical support for Firepower Security technologies to customers, partners, account teams, and other Technical Assistance Center engineers
- You can apply your analytical skills and technical knowledge to take on product and network problems of moderate to high complexity.
- You will also provide technology/product training and intellectual property material as required
- You'll act as focal point for large account network problem resolution.
- You can effectively utilize moderate to complex lab setups to recreate and solve problems.
- Provide technical support for Cisco security products to customers, partners, account teams, and other internal technical support teams.
- Handle a wide variety of technical support problems-from simple application or network configuration fixes to extremely complex troubleshooting and problem resolution.
- Utilize moderate to complex lab setups to recreate and solve problems.
- Submit complete and correct defect reports with collaboration and supervision.
- Work with minimal supervision and exercise judgment within defined procedures to determine appropriate action.
- Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.
- Cisco Adaptive Security Appliance (ASA) firewalls & vASA
- FTD, Firepower, FMC
- Cisco IOS Firewall (Zone-Based Firewall), Clustering
- Cisco Security Manager (CSM)
- Microsoft Active Directory (AD), Linux, Unix
- Wireshark and other tools for TCP/IP packet capture analysis
- Server and appliance virtualization using VMWare, MS Hyper-V, and KVM
- Python, Perl, Bash scripting skills would be an added advantage
- BS in a technical field (such as CS, EE, IT) or equivalent 5+ years related experience.
- Experience designing, deploying, configuring, supporting, troubleshooting, and debugging networks.
- CCNP, CCNP Security, or CCIE Certification desired/preferred
Vacancy expired!