Vacancy expired!
- Genesys Composer
- XCML0- write the rule in the XCML the language
- AWS, webservices, Java
- Minimum five (5) years voice/routing experience (Genesys Composer experience preferred)
- Experience using Genesys composer to build and maintain sophisticated routing strategies
- Strong leadership and organizational skills
- Superb communication and presentation skills with strong problem solving and analytical skills
- Expertise with Agile (Scrum, Kanban) delivery and systems design, development, test and operational automation
- Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
- Define, champion, manage pace, tools, standard processes, and related development methodologies You effectively address functional and quality goals of systems during design activities.
- Familiarity with Docker and container-based development and deployment practices as well as with CI/CD pipelines
- Proficiency managing, configuring and tuning Linux operating systems
- Consult and help mediate and resolve routing issues, coordinate trouble reports and follow through to resolution
- Demonstrate ability to effectively interact with all levels of management/personnel
- Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
- System monitoring and performance evaluation
- Documentation of process and procedures as assigned
- Experience with navigating carrier customer portals (Verizon VEC, AT&T Business Direct)
- Experience supporting 24/7, continuous availability production environments
- Leading technology solutions to deliver business value across scrum team(s) by creating intuitive solutions to real world business problems
- Growing our agile development culture through use of excellent engineering skills and a deep knowledge of industry standard methodologies
- Guiding/developing, presenting and overseeing implementation of high-level and low-level design in compliance to roadmap, architecture and design standards defined by Business Unit
- Working closely with business and technology teams to help increase speed of delivery, improve quality of code, improve production stability and availability
- Collaborating in an autonomous team, owning all aspects of delivery (Coding, Quality, DevSecOps) as well as helping to transform the devops, provisioning, testing and operational capabilities of the platform
- Simplifying the sophisticated through consistency, refactoring and repeatability
- Helping in developing and implementing operational stability practices supporting the Associate Experience within the Call Centers and Investment Centers
- Improving monitoring & telemetry of applications, platforms and service interdependences allowing Service Desk and Support teams to be proactive vs reactive
- Helping lead support teams through incident management and crisis management
- Leading end to end sub initiatives
- Supporting and presenting relevant IT governance policies, procedures, and processes
Vacancy expired!