Vacancy expired!
Job Title : IT REMOTE SUPPORT SPECIALIST 1Job Location : 1650 T.W Alexander Drive, Durham, NC 27703Position Type : ContractDuration: 12 MonthsRoles and Responsibilities:
- Respond to requests for IT assistance directly from corporate and field users, or as escalated from Tier I or II support
- Be able to be part of a 24x7x365 on call rotation
- Document and maintain processes, best practices, knowledge base and training materials
- Support all building needs including computers, printers, copiers, meetings, A/V, and security
- Manage or participate in various assigned projects as needed
- Ensure company and departmental goals as defined by management are met completely and on time
- Communicate with management to provide timely reporting of issues, status, and resolutions
- Configure and maintain Cisco networking hardware such as IOS based Catalyst LAN Switches, Wireless Access Points and management infrastructure
- Maintain Cisco video conferencing units and voice infrastructure hardware via troubleshooting methods or software such as Call Manager, Unity, and Prime Collaboration Provisioning
- Work closely with IT Operations and collaborate with employee departments on site to support meetings and maintain the video conferencing infrastructure
- Coordinate with Business Application, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion
- Ensure high availability, reliability, and optimal performance of technology systems and services
- Monitor various systems performance and provide capacity analysis/planning
- Support core services such as DHCP, DNS, WINS in an Active Directory environment
- Install software, troubleshoot issues, and respond to alerts from SCCM
- Miscellaneous building and meeting support requirements
- Manage local IT vendor relationships and scheduling as required for A/V, Networking, Security, and Printer support
- Maintain adequate equipment inventory by planning, ordering, receiving, restocking, accounting, and storing equipment to maintain adequate stocking levels
- Conduct regular inventory counts to ensure accuracy and compliance with processes
Vacancy expired!