Job Details

ID #15444662
State North Carolina
City Durham
Job type Permanent
Salary USD TBD TBD
Source Apex Systems
Showed 2021-06-14
Date 2021-06-13
Deadline 2021-08-12
Category Software/QA/DBA/etc
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Program Manager - SW Implementation

North Carolina, Durham, 27701 Durham USA

Vacancy expired!

Job Title: Services Program Manager

Introduction: The Program Manager will be responsible for the day-to-day management of complex Professional and Installation Services projects and the support of qualified sale opportunities. Additionally, the Program Manager will have a background in value-selling to identify business needs coupled with the ability to develop customized solutions to solve client business problems. This person will be heavily involved in the daily meetings & activities of the project management team, which includes attending scrum calls and collaborating with Client Program Managers as it pertains to Client resources and internal resources. This role is responsible for providing technical project planning, management and oversight for key initiatives and implementation projects, ensuring first that these initiatives and projects are closely aligned with strategic priorities, and second, that these initiatives and projects are completed on time, within scope and budget and with an extremely high quality of deliverables. This role is for the Services Team will plan, schedule, monitor, evaluate and direct projects, ensuring they meet established time, cost and technical objectives. The Program Manager develops and manages the project's change control procedures and effectively utilizes all available methodologies and tools, culminating in client acceptance of results. Given the customer-facing nature of this role, up to 50% travel is expected.

Responsibilities:
  • Responsible for overall program execution and solution delivery across complex projects requiring navigation of various levels of matrixed TGCS and Client organizations with 3rd party vendor participation. Advises and reviews project plans, resource plans, and test plans across multiple projects or very large projects. Demonstrates significant domain and discipline knowledge in translating customer requirements into plans. Project tracking and reporting, including defining detailed project plan with delivery phases for solution enhancements and future phases.
  • Lead frequent program updates to Clients and Executives. Issue Escalation and Management within client and internal departments. Carries overall responsibility for client delivery across all deliverables. Risk Identification and Mitigation strategies. Focus in reducing delays from both organizations and removing bottlenecks. Obtain and sustain the commitment of key client personnel necessary for project execution. Follow-up and review significant project milestones and client's acceptance
  • Managing project budget with client expectations exercising project change control to maintain proper P&L goals. Manage baselined budget, scope, and time and incorporate the appropriate change controls policies and processes into program management practices. Review whether the baselined budget, scope, and time are under control and the change controls are incorporated as per process
  • Provide leadership and direction to Architects, Business Analysts and Project Managers. Day-to-day leadership of on-site delivery personnel. Represent delivery teams in joint reviews, management, committee reviews, and Steering Committee meetings. Mentors junior Project Managers and grows leadership skills across the practice
  • Facilitates requirements-gathering workshops with external audiences
  • Provides ownership of and content for RFPs & RFIs
  • Identifies opportunities to leverage existing assets (domain functionality, tooling, documentation) in new projects.
  • Contributes to or leads portfolio and cross-organizational strategic initiatives and/or projects.
  • Establishes, documents, and evolves organization-wide delivery best practices including common tooling, workflows, automation, and environments

Required Skills:
  • Bachelor's degree with 12+ years of experience, or equivalent combination
  • 10+ years of Software Development Program and/or Project Management experience, with 6 years' experience in retail industry, particularly store operations.
  • Experience in creating customer proposals and strong customer presentation skills
  • Ability to work within a project team environment where results will be based on cooperation with and/or influence of others
  • Proficient in MS Office Tools including MS Project and MS Excel
  • Results driven with a focus on project success, revenue and costs - P&L responsibilities
  • Strong written and oral communication skills with all levels of management and employees.
  • Strong sense of urgency and driving issues to closure, with a focus on successful results.
  • Meets deadlines and produces high quality work
  • Ability to multitask and prioritize assignments
  • Strong relationship building skills
  • Experience gathering and documenting functional requirements
  • Customer facing experience
  • Strong interpersonal skills are critical in this customer-facing role
Preferred Skills:
  • Services background
  • Experience managing custom software engagements
  • Experience with Point-of-Sale software development
  • PMP Certification

Our client offers a competitive salary and generous benefits package including the following:
  • Group health coverage (medical, dental, & vision)
  • Employee Assistance Programs
  • Pre-tax spending accounts
  • 401(k) plan
  • Company provided life insurance
  • Pet Insurance
  • Employee discounts
  • Generous paid holiday schedule, paid vacation & sick/personal days

EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

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