Job Details

ID #17359902
State North Carolina
City Greensboro
Job type Permanent
Salary USD TBD TBD
Source Bank Of America
Showed 2021-07-27
Date 2021-07-26
Deadline 2021-09-24
Category Et cetera
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Customer Relationship Manager II - Band 6 - Mortgage Solutions

North Carolina, Greensboro, 27401 Greensboro USA

Vacancy expired!

Job Description:

The Customer Relationship Manager II is responsible for cultivating and maintaining on-going customer relationships. Manages a portfolio of delinquent loans by working with loan modification and disposition specialists to determine solutions that will cure the account in a timely manner. Presents customers with and educates customers on options such as Repayment plans, Special Forbearance, Modifications, Short Sale, or Foreclosure. Responsibilities may include responding to customer, or other 3rd party inquiries, researching, preparing, and/or procuring documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action. Typically will have more than 2 years call center experience. -Handles inbound calls from customers regarding all aspects of loan modification assistance including complex situations that may require research-Resolves customer concerns and escalates issues as needed-Makes outbound calls based on required calling activities-Submits service requests on behalf of customers to apply payments and other mortgage servicing related processes-Achieves production goals set by the manager and/or the business-Works together within a team to complete activities/calls to ensure daily workload is finished

Required Skills and Experience

- Basic understanding of mortgages

- Strong organization and time management to meet call and productivity goals

- Must possess superior customer service skills to provide a positive experience

- Flexibility/adaptability to manage multiple tasks in a high volume, fast paced environment

- Excellent written and verbal communication skills. Able to be effective with on the phone and in-person with internal and external customers

- Solid computer skills and web navigation

- Interpersonal effectiveness with ability to build and maintain relationships

- Ability to embrace change with a positive approach

Preferred Skills and Experience

- 2+ years Mortgage, Loan Loss Mitigation or Collections experience a plus

Job Band:H6

Shift:1st shift (United States of America)

Hours Per Week:40

Weekly Schedule:M-F 10am-7pm Eastern Time

Referral Bonus Amount:0 >

Job Description:

The Customer Relationship Manager II is responsible for cultivating and maintaining on-going customer relationships. Manages a portfolio of delinquent loans by working with loan modification and disposition specialists to determine solutions that will cure the account in a timely manner. Presents customers with and educates customers on options such as Repayment plans, Special Forbearance, Modifications, Short Sale, or Foreclosure. Responsibilities may include responding to customer, or other 3rd party inquiries, researching, preparing, and/or procuring documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action. Typically will have more than 2 years call center experience. -Handles inbound calls from customers regarding all aspects of loan modification assistance including complex situations that may require research-Resolves customer concerns and escalates issues as needed-Makes outbound calls based on required calling activities-Submits service requests on behalf of customers to apply payments and other mortgage servicing related processes-Achieves production goals set by the manager and/or the business-Works together within a team to complete activities/calls to ensure daily workload is finished

Required Skills and Experience

- Basic understanding of mortgages

- Strong organization and time management to meet call and productivity goals

- Must possess superior customer service skills to provide a positive experience

- Flexibility/adaptability to manage multiple tasks in a high volume, fast paced environment

- Excellent written and verbal communication skills. Able to be effective with on the phone and in-person with internal and external customers

- Solid computer skills and web navigation

- Interpersonal effectiveness with ability to build and maintain relationships

- Ability to embrace change with a positive approach

Preferred Skills and Experience

- 2+ years Mortgage, Loan Loss Mitigation or Collections experience a plus

Job Band:H6

Shift:1st shift (United States of America)

Hours Per Week:40

Weekly Schedule:M-F 10am-7pm Eastern Time

Referral Bonus Amount:0

Job Description:

The Customer Relationship Manager II is responsible for cultivating and maintaining on-going customer relationships. Manages a portfolio of delinquent loans by working with loan modification and disposition specialists to determine solutions that will cure the account in a timely manner. Presents customers with and educates customers on options such as Repayment plans, Special Forbearance, Modifications, Short Sale, or Foreclosure. Responsibilities may include responding to customer, or other 3rd party inquiries, researching, preparing, and/or procuring documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action. Typically will have more than 2 years call center experience. -Handles inbound calls from customers regarding all aspects of loan modification assistance including complex situations that may require research-Resolves customer concerns and escalates issues as needed-Makes outbound calls based on required calling activities-Submits service requests on behalf of customers to apply payments and other mortgage servicing related processes-Achieves production goals set by the manager and/or the business-Works together within a team to complete activities/calls to ensure daily workload is finished

Required Skills and Experience

- Basic understanding of mortgages

- Strong organization and time management to meet call and productivity goals

- Must possess superior customer service skills to provide a positive experience

- Flexibility/adaptability to manage multiple tasks in a high volume, fast paced environment

- Excellent written and verbal communication skills. Able to be effective with on the phone and in-person with internal and external customers

- Solid computer skills and web navigation

- Interpersonal effectiveness with ability to build and maintain relationships

- Ability to embrace change with a positive approach

Preferred Skills and Experience

- 2+ years Mortgage, Loan Loss Mitigation or Collections experience a plus

Shift:1st shift (United States of America)

Hours Per Week:40

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Vacancy expired!

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