Vacancy expired!
T Help desk for Night support.Approximately one year renewable contract option to hire. Working remotely thru end of the year due to Covid - possibly longer - eventually onsite in Mooresville, NC.Night shift hours - Sun-Thursday 8pm-5am IT Help desk Night support specialist with experience providing IT help desk/phone support in large corporate environment.
Requirements:- Provide routine IT phone support on hardware and software utilized by the organization. This will entail maintaining Windows operating systems, PCs, troubleshooting network connectivity, setting up new employee/contractor, and providing prompt customer service.
- Support mobile and hand-held devices iphones, ipads, Android devices – day scanners, etc.,
- Take initial telephone or e-mail inquiries and troubleshoot appropriately.
- Manage relatively simple hardware, software, or network problems that can be resolved within 5 minutes.
- Resolve more complex issues requiring detailed systems and applications knowledge. These issues may require 5 to 15 minutes to settle.
- Use judgment and decision making skills to generate a work order ticket for issues that cannot be resolved via telephone or e-mail and will require an on-site visit to the user's PC or workstation.
- Must be very customer service oriented, have prior IT support experience working with Windows 7-10, MS Office Suite, PC connectivity issues, proprietary software support.
- Any experience working with Linux/Unix command line support or Cisco command prompt (routers/switches) is a plus.
- Starting pay $18/hr – (Health/Dental and 401k after 90 days)
- Excellent opportunity for recent college graduate with IT Degree. Candidates with A+ or NET+ or other IT certs are ideal. Prior technical or customer service - phone support experience is ideal. Must be dependable and reliable to work onsite.
- Must be self-starter, willing to learn and grow with a large corporate company. Local candidates only – MS Teams Video interviews.
Vacancy expired!