Senior Manager, Product Management - Enterprise Architecture

The Sr Manager, Product Management leads a product team (typically 3-8 Product Managers or Associate Product Managers) responsible for a specific product or set of products. This role works with a high level of autonomy and discretion. Responsibilities include leading the team's research and product development efforts as well as implementation and execution of the product strategy. In addition, this role manages the various stakeholders and removes barriers for the team. Although this role manages a team and its work on a set of products, the individual in this role also typically has responsibility for his/her own products and all strategic and tactical work associated with designing and delivering the products within scope of responsibility. This individual manages people which includes responsibility for setting individual and team expectations, delegating assignments and managing performance, identifying talent needs, and coaching and developing team members. Key Responsibilities:• Defines multiple products across a product group and identifies gaps and customer needs by creating vision, strategy and requirements documents for product(s); utilizing available studies (market research, internal) and competitive analysis to identify customer needs; performing experiments to uncover additional customer value; and partnering with the business to define product roadmaps and to establish the product vision• Develops and manages the product roadmap, demonstrating expertise at the product group level, building partnerships with relevant stakeholder teams, and making trade-off decisions for multiple products in a product group• Leads the product planning process across a product group by overseeing the development of requirements documents (user stories with acceptance criteria, use cases) for products or product releases; working closely with UX to oversee the design of the user experience across the product group; monitoring release goals, prioritization, implementation, and iteration plans for a product group; and resolving problems that are escalated• Leads the development process by reviewing demos with the technology team and validating acceptance criteria for all products in the product group; and reviewing the development work and resolving escalated issues and bugs at a product group level• Leads product group launch by working with relevant stakeholders to develop launch and go-to-market plans of the product group, reviewing and resolving issues and blockers in partnership with team members that may delay the launch or impede the success of a product group• Manages scaled launches, sometimes of multiple complex products, in collaboration with leadership• Tracks and reports on product launch metrics, utilizing feedback to drive associated actions and product iteration; contributes to post-launch reviews and drives incorporation of feedback in future product releases• Represents team in product group-level discussions with internal and external stakeholders; uses data analysis to address complex and ambiguous problems that often involve multiple stakeholder teams and span across products in a product group• Works with relevant internal and external stakeholders to identify and prioritize product group-level customer issues and customer experience gaps; uses findings to determine short and medium-term risk and opportunities for the product group and drive further customer adoption• Defines processes for team to effectively track development work and triage bugs of assigned products in product group• Partners with relevant stakeholders and leads the development of launch and go-to-market plans of assigned products in product group• Identifies issues and blockers that may delay the launch or impede the success of products in product group, communicates to leadership, and presents alternatives and recommendation to resolve• Owns post-launch reviews, metrics and customer feedback, and incorporates learning into future launch and go-to-market plans; compiles learnings and best-practices and shares with other teams within the enterprise• Engages with stakeholders and customers to determine product issues in the market to inform product roadmaps in product group• Represents team in product group level discussions with internal and external stakeholders, and in strategic roadmap discussions with leadership• Serves as an advocate for the team, the team's vision, and its strategic importance to the enterprise; sets leadership expectations for the team; models behavior that demonstrates Digital and enterprise leadership principles• Identifies resource requirements for the team; builds a network of talent inside and outside of the company; and develops mechanisms to effectively onboard and ramp talent• Aligns team goals to broader organizational and talent development goals• Applies appropriate performance standards across different levels and positions in the team; and coaches direct reports and provides actionable feedback as part of talent and career development• Leads and manages product group operations, mentors more junior product managers, and coordinates improvements goals for the team• Builds and manages a Product Management team, helping to support the team's growth and removing obstacles as necessary• Elevates the team's performance by providing insightful, motivating, and constructive feedback to all roles on the team and working with peers and senior leaders to negotiate and remove execution related barriers