Job Details

ID #19558644
State North Carolina
City Mooresville
Job type Permanent
Salary USD TBD TBD
Source Lowes Home Improvement
Showed 2021-09-13
Date 2021-09-12
Deadline 2021-11-10
Category Internet engineering
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Everbridge Administrator

North Carolina, Mooresville, 28115 Mooresville USA

Vacancy expired!

Job Summary:

The primary purpose of this role is provide systems administration, vendor coordination, and support process improvement efforts for an enterprise wide Everbridge implementation. This includes responsibility for providing support and training to end users, managing templates, groups, calendars and contact information for various Everbridge applications, as well as supporting continuous improvements and enhancements.

The individual in this role uses a strong understanding of tool functionality to support a wide user base, across ITA, Critical Event Management, and mass notification functions of Everbridge. This role is critical to ensuring the tool is functional and efficiently used and proactively improved across the enterprise, and will include activities related to automation and integration with other ITSM tools. The candidate may be required to be on call and/or work alternate schedules to meet the needs of the enterprise.

The individual in this role uses a strong understanding of designated process in order to drive both tactical and strategic initiatives. This role is critical to ensuring that ITSM processes are implemented effectively at Lowe's, while continuing to build upon process and tool improvements.

Individuals in this role focused specifically on Incident or Problem Management may be required to be on call and/or work alternate schedules to meet the needs of the enterprise.

Qualifications:

Minimum Qualifications• Bachelor's degree in Computer Science, CIS, or related field (or equivalent work experience in a related field)• 5 years of IT experience• Experience in planning, designing, implementing, supporting or executing ITSM processes within a designated process area• Experience working with cross-functional teams• Experience implementing projects• Experience with ITSM tool set (e.g., Remedy Smart IT, Service Now, etc.)• Experience collaborating with others to achieve objectives• Experience communicating (and managing the conversation) to associates at all levels including senior management

Preferred Qualifications• Previous experience with Everbridge administration or managing a complex Everbridge implementation• ITIL foundations certification• Experience working within an IT Infrastructure Library (ITIL) framework• Experience working closely with DevOps and/or Agile development teams• Experience developing and delivering process training• Technology Operations experience• Experience working with third party IT vendors and/or software/hardware suppliers• Experience writing technical documentation or standard operating procedures related to IT technical support or deployment• Experience developing and delivering IT process metrics and reporting• Experience performing continuous improvement of processes and services• Experience working in a large matrixed organization• Experience working with process modeling software (e.g., Visio)

About Lowe's:Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States and Canada. With fiscal year 2020 sales of nearly $90 billion, Lowe's and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

About Lowe's in the Community: As a FORTUNE® 50 home improvement company, Lowe's is committed to creating safe, affordable housing and helping to develop the next generation of skilled trade experts through nonprofit partnerships. Across every community we serve, Lowe's associates donate their time and expertise through the Lowe's Heroes volunteer program. For the latest news, visit Newsroom.Lowes.com or follow @LowesMedia on Twitter.

Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Vacancy expired!

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