Vacancy expired!
Job Summary:The primary purpose of this role is to guide and drive execution of assigned Technology Business Management Processes. This includes taking steps to reduce risk and inefficiencies while increasing the quality of process support provided. This role maintains positive relationships with technology stakeholders and vendors, and partners closely with others to define and maintain SLAs, KPIs and other performance metrics.The individual in this role has a strong understanding of most process areas supported by the team, including many of the key upstream and downstream process integration points. He/she works mostly independently and occasionally provides guidance and direction to more junior level analysts on the team.With a focus specifically on Technology Vendor Management, this role establishes, drives, and supports vendor management processes and procedures utilized to govern Technology vendors, focusing primarily on "strategic" vendors and actively managing key activities including onboarding, offboarding, performance, and contract compliance. Focusing on invoice management, vendor management, or software asset management, this role is expected to drive measurable savings and efficiencies across the vendors within his/her scope of responsibility.Key Responsibilities:
- Analyzes data to detect trends, make recommendations, and provide reporting
- Leads activities to assess adherence to the business management processes supported
- Answers questions from associates about the business management processes supported; handles more complex questions/issues elevated from other analysts on the team
- Gathers feedback from technology associates about the business management processes supported
- Identifies and documents process measures, issues and opportunities, and waste in the processes supported
- Identifies opportunities for process improvements and makes recommendations for best practices
- Serves as an escalation point and mentor for junior staff
- Contributes to and helps maintain process documentation repositories
- Develops standard operating procedures; identifies and suggests possible improvements on procedures
- Assists with the training and development of more junior level analysts as needed
- Provides mentoring and guidance to more junior level analysts; may provide feedback and direction on specific tasks
- Develops relationships with cross-functional teams including finance and legal to ensure processes remain compliant with company regulations
- Manages "strategic" vendors regarding onboarding, offboarding, performance, and contract compliance
- Develops Vendor requirements and performance scorecards in partnership with technology areas
- Develops and presents vendor management assets that are clear and effective to communicate engagement objectives and expectations to vendors and cross-functional stakeholders
- Interprets and analyzes performance reviews from Vendors and Stakeholders
- Executes and supports all "strategic," "emerging," and "tactical" vendor renewals
- Partners with Enterprise Strategic Sourcing as needed (Plan, Execute and Support) to ensure requirements and quality standards are met for sourcing efforts in assigned areas
- Partners with key internal resources to ensure an effective negotiating strategy is set and aligned to business requirements to obtain the best overall value based on performance
- Supports the Vendor Management Leadership Team in the development of category strategies and approaches that are aligned to their business customer and responsible for the execution of those strategies and delivery of savings
- Maintains and updates the vendor database and key information
- Supports the overall software asset process for assigned area, as applicable to ensure compliance with terms and conditions of the current agreement
- Manages key Vendor and customer relationships within a category of spend to ensure on-going alignment to business requirements, for assigned area
- Identifies, escalates, and manages risks, issues and other action items of vendors
- Interprets and monitors contractual SLAs and obligations
- Leads the tracking and presentation of key vendor performance metrics (delivery, financial, innovation, etc.)
- Provides regular updates and status reports
- Facilitates and maintains relationships between vendors and internal resources, including Technology stakeholders and executive leadership
- Supports content for vendor business reviews
- Bachelor's Degree in Computer Science, CIS, Business Administration, Finance or related field (or equivalent work experience in related field)
- 4 years of experience in Technology, Finance/Accounting, Procurement, Business, Operations or related area
- 1 year of experience leading small to medium technology or cross-functional teams
- 1 year of experience in project management tools and methodologies
- 2 years of experience analyzing data to detect trends, make recommendations, and provide reporting
- Experience using data analysis tools including Excel and PowerBI
- Technology experience in the Retail industry
- 2 years of experience with Tech Financial toolsets
- Experience collaborating with international teams
- Experience in an IT role requiring interaction with senior management
- Experience working in a large matrixed organization
- Experience leading large technology programs
- Experience with MS Project or other Project Management software (specific to the Technology Vendor Management role)
- Experience with Flexera (specific to the Technology Vendor Management role)
- Experience with spend management (e.g., PeopleSoft) (specific to the Technology Vendor Management role)
- Experience in technology infrastructure including an understanding of how engineering, software development lifecycle, database, architecture, and configuration management database support each other to run a technology organization (specific to the Technology Vendor Management role)
- Experience with contract negotiation and procurement (specific to the Technology Vendor Management role)
Vacancy expired!