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ID #19894747
State North Carolina
City Newyork
Job type Permanent
Salary USD TBD TBD
Source HireNetworks
Showed 2021-09-19
Date 2021-09-18
Deadline 2021-11-16
Category Architect/engineer/CAD
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Technical Support Engineer

North Carolina, Newyork, 10001 Newyork USA

Vacancy expired!

Technical Support Engineer

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8

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Our NY based client is seeking an ex ceptional Technical Support Engineer to join their system of intelligence for IT Operations. Our client provides innovative machine learning technology to unlock the value in IT operational data, from performance metrics to textual log files, finding root causes for deviations from normal behaviors and recurring patterns, as well as predicting future events and outages to reduce unnecessary human intervention. Their core technologies and patent-pending solutions are available via online subscription or on-premise deployment.

This is a direct-hire opportunity with a base salary that starts at 85,000 and leverages up with more experience. It also include s bonus and equity and reports to the Engineering Manager . This role is based in Raleigh, NC and during Covid will be remote. Once Covid restrictions are lifted, it is preferred this candidate is based in Raleigh, NC for a hybrid office/remote situation. No sponsorship or C2C arrangements are available.

Our client is an emerging , venture-backed technology company with an exciting future . Our client is hungry and humble. They are passionate about changing the world with exceptional software. They work hard but also invest in each other's personal growth. They hire the whole person. They celebrate diversity.

Position Summary

for

Technical Support Engineer

:

The Technical Support Engineer is responsible for installing/setting up client technologies for customers and internally, as well as assisting customers with any issues that are reported. These technologies consist of many different components and their product is installed in a distributed manner across multiple nodes, environments, etc. This engineer will work closely with Software Engineers and other support engineers to be sure all aspects of our systems are stable, scalable and efficient; continuing to bring new/innovative features to customers. This individual must possess great communication skills, and display a strong passion for supporting quality software.

Job Responsibilities:

  • Designs, builds, and maintains high performance, reusable, and reliable installation and maintenance scripts and processes.
  • Provides installation and setup support to Customers.
  • Develops necessary integrations (mainly in Python) for ingesting customer data into client analysis engine.
  • Works closely with customers to troubleshoot and resolve support issues.
  • Works closely with Software Engineers to ensure the best possible performance, quality, and responsiveness of the technology.
  • Provides on-call support (as needed).
  • Works with Software Engineers to identify the root cause of bugs/issues and resolves them quickly.
  • Stays up-to-date with upcoming changes to current technologies and industry trends.
  • Participates in a variety of planning and development activities.
  • Actively works to increase technical skill level.

Position Qualifications

for the

Technical Support Engineer

:

  • Bachelor's Degree in applicable field OR in lieu of degree, 3+ years of professional technical support/infrastructure engineering experience.
  • Minimum of 3 years of professional technical support experience.
  • Experience with/ deep understanding of the following patterns, technologies, and concepts:
    • Automation (Platform setup, build, deploy, etc)
    • Linux administration- Centos/Red H at etc
    • Bash scripting
    • Ansible
    • Python programming
  • Other technologies and concepts that are nice to have:
    • Containerization and Container orchestration
    • Kafka
    • Cassandra
    • Redis
    • RabbitMq
    • Assorted logging and metric collection tools(logstash, Prometheus, etc)
  • Experience with git (Github, Bitbucket)
  • Experience with Jira or similar
  • Passion for speed and optimization within the development process

Contact Martha Michaux at mmichaux@hirenetworks.com with questions regarding this posting. A Word resume is preferred when applying. When looking for a job, have you ever heard the phrase it is not about what you know, it is who you know? At HireNetworks, it really is all about who we know.

Whether your current contract is coming to a close, you're looking to advance your career or are a company on the hunt for new talent and wanting to expandlet HireNetworks put our networks to work for you. HireNetworks is an equal opportunity employer.

Is this job not a fit for you, but you know someone who would be great? Earn up to $1,000 if we help one of your friends get their next job. Learn More Here .

Vacancy expired!

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