IT Manager, CRM

As the IT Manager, you will be responsible for the strategy, management, administration, and optimization of FBIN Sales and Service applications. You will be responsible for managing the multiple sales and support systems across various brands at FBIN while managing a dynamic team of internal associates and external vendor support resources. You will play a strategic foundational role in defining and leading our transformation strategy to standardize applications across FBIN brands.The ideal candidate is a highly experienced CRM professional with over 10 years of expertise in leading Sales and Service application transformations, particularly within the MS Dynamics CRM domain, and has a proven track record of managing cross-functional teams and projects to deliver innovative solutions that enhance customer service and sales processes.Position location –This position is eligible for a hybrid schedule based in our Oak Creek, WI, North Olmstead, OH or Deerfield, IL.What you will be doing:Develop and execute CRM strategy to unify FBIN brands on consolidated platforms.Oversee cloud-based tools to improve sales and customer service.Lead and mentor the IT team supporting sales and service systems.Foster a high-performing IT team focused on innovation and improvement.Manage ongoing updates and maintenance of CRM applications like MS Dynamics and SAP/Oracle Sales and Service Clouds.Provide team leadership with clear communication and expectations.Set and manage performance metrics to improve systems and processes.Coordinate managed services resources and priorities.Implement and document system changes, workflows, and events.Oversee security models, roles, and privileges.Manage upgrades, patches, and new module implementations.Collaborate with sales, marketing, and customer service teams to meet technology needs and implement solutions.Manage budgets for cloud projects, contract resources, and software licensing.