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Job Details

ID #20067416
State North Carolina
City Raleigh / durham / CH
Job type Permanent
Salary USD TBD TBD
Source HireNetworks
Showed 2021-09-22
Date 2021-09-21
Deadline 2021-11-19
Category Customer service
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Customer Service Representative

North Carolina, Raleigh / durham / CH, 27601 Raleigh / durham / CH USA

Vacancy expired!

Customer Service Representative (Remote)

- 8

620

My client - a pharmacy services/healthcare company - is looking for 2 customer/client service representative s for a contract role. There is a strong possibility of a temp-to-hire arrangement based on performance and budget.

In this role, you will serve as the first point of contact for clients and vendors contacting our client. Responsibilities include answering phone inquiries regarding accounts, enrollees, and providers on issues such as claims adjudication, enrollment, and benefits interpretation . In addition to the telephone system, you will be responsible for working in the health claims processing system and our client's benefits management system while completing timely and accurate processing of inquiries. Ideal candidates have 2+ years' experience within health insurance, pharmacy billing, and/or medical claims processing industry but at a minimum, you must have some customer facing experience.

Th ere are 2 W2 contract position with full-time (40 hours/week) hours with these possible shift options:

Option #1 - Tuesday-Saturday, 11a-8p OR

Option #2 - Graveyard - Sunday - Thursday 9p-6a (Starting 9pm on Sunday and finished at 6am on Friday).

Another shift is

Monday - Friday, 12pm - 9pm.

Our client is looking to hire ASAP, so review the below details and contact me to apply! Please note, relocation assistance, sponsorship, and C2C arrangements are not possible for this role.

Qualifications:

  • Demonstrated analytical skills and a high attention to detail
  • Excellent written, interpersonal, listening, and verbal communication skills
  • Experience in a HIPAA-compliant environment strongly desired
  • Intermediate or better computer keyboard and 10 key calculator skills ; able to type 40+ words per minute and use internet search engines
  • Able to comprehend and follow process-oriented instructions to thoroughly complete tasks
  • Basic understanding and knowledge of health insurance usage processes and procedures
  • Comfortable with Microsoft Suite including Word and Excel
  • Able to work one of the above shifts in a remote environment
  • 1 + year of call center experience and /or 2 + years of customer service experience
  • Associate's degree is preferred
  • Pharmacy Technician Certification is a bonus

Contact Martha Michaux at mmichaux@hirenetworks.com with questions regarding this posting or to apply. A Word resume is strongly preferred when applying.

When looking for a job, have you ever heard the phrase "It's not about what you know, it's about who you know"? At HireNetworks , it really is all about who we know. Whether your current contract is ending, you're looking to advance your career, or you're a company on the hunt for new talent and wanting to expand, let HireNetworks put our networks to work for you. HireNetworks is an equal opportunity employer.

Vacancy expired!

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