Vacancy expired!
NTT DATA, Inc., a top 10 global IT services company, has an immediate need for a Helpdesk/Customer Support Representative To apply for this position, please follow the link below or send your resume directly to Melissa.torrisi@Nttdata.com For more information please call Melissa Torrisi at 732-362-2604. Job Summary Contract to Perm Princeton, NJ Customer Support Rep/ Helpdesk Associate
- Responsible for providing technical assistance and support related to computer systems, hardware, or software.
- Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Primary responsibilities - Serving as the first point of contact for customers seeking technical assistance over the phone, email or chat
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Determining the best solution based on the issue and details provided by customers
- Supporting applications such as Microsoft Office, Zoom, Compliance Wire, Veeva CRM, and Salesforce.com.
- Work with Single Sign-On Applications such as Okta and Keeper.
- Follow-up and update customer status and information
- Direct unresolved issues to the next level of support personnel
- Ability to deal with difficult callers
NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdataservices.com to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies. The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result. Vacancy expired!
