Job Details

ID #17340762
State North Carolina
City Raleigh / durham / CH
Job type Full-time
Salary USD TBD TBD
Source Ingram Content Group
Showed 2021-07-26
Date 2021-07-26
Deadline 2021-09-24
Category Et cetera
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Customer Success Manager, Sr.

North Carolina, Raleigh / durham / CH, 27601 Raleigh / durham / CH USA

Vacancy expired!

Job Description

VitalSource

®

,
is hiring for a

Sr.

Customer Success Manager to contribute to our

Enterprise Customer Success team in

Raleigh, NC.

As a Sr. Customer Success Manager, you will be responsible for onboarding and supportinginstitutions in the education market. Act as a trusted advisor to ensure institutionsare using all the key features in the VitalSource platforms to their fullest capability. Drive solutions across platforms and provide best practices to maximize the overall student experience.

Required Qualifications:

  • Bachelor’s degree or directly related year for year experience
  • 6 years account management, customer success or project management experience

Preferred Skills:

  • Flexibility with juggling multiple projects
  • Exceptional communication, writing, and organizational skills
  • Experience using SalesForce, generating reports, and implementing metrics
  • Sense of urgency, self-driven with and goal-oriented attitude
  • Professional Project Management Experience
  • Experience with leading customer focused trainings
  • Previous ed-tech experience is a plus

Key Responsibilities:

  • Lead customers through project plans ensuring quick and effective realization of the value of their VitalSource tools.
  • Setting up, implementing, and training customers to use the VitalSource products
  • Implements best practices to allow customers to recognize the value of their tools while not feeling over burden with new work.
  • Be the primary day-to-day point of communication between the customers and VitalSource during onboarding
  • Create and implement best practices leading to successful customers who can be referenced, with high customer satisfaction
  • Develop and maintain a positive working relationship with the other Customer Success teams, as well as the Sales, and Product teams

Additional Information

Perks/Benefits

  • A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
    • 15 vacation days, 12 sick days accrued annually, 8 company holidays, and 3 personal days
    • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Paid parental leave to support current associates in balancing their professional and personal lives as their families begin and grow
  • Encouraged continued education with our tuition reimbursement program
  • Take breaks or brainstorm in our game room with ping pong & foosball
  • Casual Dress Code & Flexible Schedules (per team)
  • Flexible Work Schedules (by team)

VitalSource Technologies LLC, is the leading education technology solutions provider committed to helping partners create, deliver, and distribute affordable, accessible, and impactful learning experiences worldwide. As a recognized innovator in the digital course materials market, VitalSource is best known for partnering with more than 1,000 publishers and resellers to deliver extraordinary learning experiences to millions of active users globally—and today we’re also powering new, cutting-edge technologies designed to optimize teaching and learning for maximum results. Learn more athttps://get.vitalsource.comand follow us onTwitter,LinkedIn, andInstagram.

Vacancy expired!

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