Vacancy expired!
- 12-14 years of experience in managing large application maintenance and support engagements in Insurance domain
- Drive the customer engagement end-to-end including budget & margin responsibility, customer expectations, delivery team success, reporting and account growth
- Enable and guide the team to transform the customer application portfolio
- Guide the team to define and implement process to continuously improve productivity, incident reduction/elimination, SLA adherence and cost reduction
- Manage engagement/project risk and ensure proactive identification of mitigation plans
- Liaise with the team to ensure all delivery goals are met and issues are resolved timely
- Point of contact for customer escalations and ensue to provide timely resolution by coordinating with the team/practice units.
- Good communication skills and ability to connect with customer stakeholders
- Ability to manage competing priorities and operate under pressure
- Ability to have a flexible schedule based on business need
Vacancy expired!