Desktop EUC Support Technician job vacancy

Vacancy expired!

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a

Desktop/EUC Support Technician for our client in the

IT Services and Consulting domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a

Contract position, and the client is looking for someone to start immediately.

Duration: 6+ Months Contract

Location: Raleigh, NC

Salary: $30.00/Hourly on W2

Role: Desktop/EUC Support Technician

Primary Skills: HelpDesk

Role Description: The

Desktop/EUC Support Technician must have at least 3+ years of experience.

Responsibilities: - Provide onsite/remote end user support on multiple computer platforms: Windows, Macintosh, UNIX and mobile devices. - Provide OS support for end users includes troubleshooting, imaging, and new deployments. - Provide Hardware Support - For Dell/Lenovo branded Laptop and Desktops including troubleshooting and isolating issue and perform parts/service calls for onsite and remote users - Provide end user support for multiple enterprise applications including e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers like MS Office 2016 and Office 365, Symantec Antivirus, PGP/Bit locker, Cisco VPN, Webex other applications bundled with user machines - Provide mobility support for end users mobile devices includes basic installation and troubleshooting. - Assists move support/Post Moves Support - Mobile Apps-Basic install and troubleshoot native app. - Loaner device supportFor Laptops, mobile and peripherals. - Manage the user accounts in Active Directory such as password reset, account unlock etc. - Provide services to users spread across multiple locations and collaborating remotely with staffs in remote locations - Understanding scope, limitations and providing best efforts - Creating awareness and education to customers. - Encouragement to use available self-service initiatives (Password Reset, Duo portal, Wiki pages) and Vending Machines (Green Machine, Hardware Depot Techs to understand the offerings and stock) - All incidents and requests need to be consistently recorded into ServiceNow - Escalate the tickets, as required, via the Service Now ticket assignment to the appropriate group - Understand and adhere to ITIL processes such as Incident, Request fulfilment, Change and Problem management. - Ensure all the tickets assigned are resolved within the agreed SLAs. - Provide VIP (White glove) support.

Education: Any/Bachelors degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

Experience: Any

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis

Recruiter Name: Shaikh Ahmed

Recruiter Phone: 877.884.8834

Equal Employment Opportunity

Minimum Education Required: High School

Years of Experience Required: At Least 3 Years

Expected Travel Time: None

Vacancy expired!

ID	#44703163
State	North Carolina
City	Raleigh / durham / CH
Job type	Contract
Salary	USD $30.00 per hour 30.00 per hour
Source	Mastech Digital
Showed	2022-08-08
Date	2022-08-07
Deadline	2022-10-06
Category	Et cetera
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Job Details

Desktop/EUC Support Technician

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