Vacancy expired!
Our government client is looking for an experienced
Help Desk Analyst on a 12+ months’ renewable contract role in Raleigh, NC. Position – Help Desk AnalystThis position is with the agency’s Help Desk. The position will provide first level technical PC hardware, software, network, telephone (to include VOIP telephony) support, account administration, problem analysis and resolution for a statewide Windows network, and I s responsible for identifying , describing and escalating complex or difficult technical problems to Tier 2 Support Groups, Job duties include sending E-mail notification, account administration and work with Tier 2 support groups to resolve non-routine problems•Troubleshoot and resolve user incidents and/or problems of moderate to high complexity related to hardware, software, application, network, voice, fax, infrastructure, passwords.•Troubleshoot and resolve user problems related to mainframe, internet applications, telephony, and e-mail by working with in house 2nd level technical and application staff and coordination with service providers.•Ensure problems are escalated, routed to Tier II support and resolved according to established standards.•Provide complete, accurate, and productive solutions to customer technical problems based upon detailed research and make recommendations to Manager.•Process service requests for onboarding, offboarding, account administration, and other administrative activity.•Complete administrative functions related to Help Desk service environment•Open, assign, monitor, research and resolve Service Now incidents•Assist agency personnel with problems related to service outages and slow system responseRequired / Desired Skills:3 years of Demonstrated experience with end-user support, Email, and account administration in a service desk environment is Required3 years of experience with Knowledge of computer and Web based environments is Required3 years of Demonstrated customer service experience in an IT environment is Required3 years of experience with Proven ability to research, analyze, and interpret automated system problems is Required3 years of experience with Demonstrated ability to communicate clearly and concisely in oral and written form with program staff and application development staff is RequiredAbout Vector:Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to People, Partnerships, Purpose and Performance - THE VECTOR WAYwww.vectorconsulting.com“Celebrating 30 years of service”Vacancy expired!