Help Desk Technician

This role is open because an individual is being moved to the security team. Her last day is August 8th/Skills:Help desk, Service desk, Windows 10, Active directory, Troubleshooting, Windows 7, Office 365, Remote support, Customer service, Phone supportTop Skills Details:Help desk,Service desk,Windows 10,Active directory,Troubleshooting,Windows 7,Office 365,Remote supportAdditional Skills & Qualifications:This technician will join the Service Desk Team at First Citizens Bank. The technician will join a team of 13 to support internal users of First Citizens Bank. The bank is currently running under Windows 10 operating system fully and is currently using ServiceNow ticketing system and will be taking 30-40 tickets per day. Each call will take an average of 7-10 minutes for call resolution. Some of the issues they will encounter will be troubleshooting applications such as Microsoft Teams, Office 365, and resolving password resets. Eventually this person will be a part of other internal projects and and learning such as adding accounts, users, and permissions via Active Directory. Previous experience supporting fortune 500 customers is preferred. Customer service will be the most important factor in this technicians success. This technician will be supporting internal users of First Citizens bank white glove service will be vital. This opportunity will sit 100% remote but is preferred in the Raleigh-Durham, NC region. If the technician would like to come onsite, they will be able to 2/5 days a week. This would allow them to gain valuable insight and learn from the team in greater capacity.Entry Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.