Vacancy expired!
- This position diagnoses and resolves complex VoIP, SIP, call flow, call routing, and auto attendant scripting issues based on user requests and incidents received in the Network Operations Center.
- A basic understanding of enterprise routing protocols, routers, switches, servers, internet protocol and TCP/IP architecture and functionality to troubleshoot internetworking related problems is a plus. Conceptual familiarity with enterprise SDWAN technology, cloud-driven networks, Cisco DNA Center, and support of performance-based routing for data, voice and video networks.
- will primarily be tasked with CUCM/CME and UCCX configuration needs based on user requests and incident tickets.
- Cisco Unified Call Manager (CUCM) user level configuration and maintenance for individual lines up to and including complex hunt groups.
- Unity Connection CUC (Unity Connection) configuration
- Cisco Call Manager Express (CME) configuration with CUE integration
- CUE and UCCX voicemail and auto attendant scripting configuration
- Cisco Finesse
- Cisco 8851 and Cisco 7965 phone capabilities configurations
Vacancy expired!