Job Details

ID #12365883
State North Carolina
City Raleigh / durham / CH
Job type Permanent
Salary USD Depends on Experience Depends on Experience
Source DEEGIT, INC.
Showed 2021-04-18
Date 2021-04-15
Deadline 2021-06-14
Category Et cetera
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Solution Architect (AWS Connect)

North Carolina, Raleigh / durham / CH, 27601 Raleigh / durham / CH USA

Vacancy expired!

As a successful candidate, you will serve as a Solution Architect for contact center deployments. You will focus on the high-growth Amazon (AWS) Connect platform!

  • Conduct cloud contact center road map sessions with business leadership, vendor architecture and sales support.
  • Set up pilots and POC for solution evaluations and further migration to production solutions
  • Manage and lead technology mergers as a result of organizational acquisitions
  • Provide technology architecture for migration from on premise to cloud and lead several contact center technology projects from design and technology perspective.
  • Build both learning documents and standard methodologies on AWS cloud solutions.
  • Use agile methodologies (SAFe), including waterfall. Optimize solutions and improve processes for current organization.
  • Suggest solutions such as call back, hybrid EWT. Lead operational automation management and monitoring
  • Lead major technology transformations in contact center and artificial intelligence technologies. Analyze, lead and execute changes for MIPS reduction
  • Lead efforts to achieve platform stability, resiliency and high availability. Provide cost savings though infrastructure and server consolidation
Qualifications
  • 10+ years of IT experience in customer service technologies including Contact center cloud based products, solution design and implementation.
  • Experience with Amazon Connect, Contact Flow Design, Lambda Integration Lex Integration and Call Center Routing is required
  • Experience with Salesforce/Any CRM integration, Java, Python, Linux, MySQL, Siebel CRM, Kibana is helpful
  • Experience with team management, enterprise architecture and technical leadership.
  • Must have handled at least one cloud migration projects in AWS environment and should have worked in on-premise contact center solutions. project and with sizable team
  • Genesys/Cisco/Avaya/Twilio/ contact center products knowledge and whole contact center domain knowledge.
  • Banking, Insurance and Education/e-Learning domain experience is helpful
  • Excellent analytical and communication (oral & written) skills
  • Highly self-motivated, quick learner, great teammate, challenge seeker
  • Good leadership and project execution skills, happy to mentor and share knowledge

Vacancy expired!

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