About the Role
We are seeking Patient Care Coordinator – Telemarketing Representatives to join our growing remote team. In this role, you will make outbound calls to patients to help them schedule hearing evaluations at partnered hearing clinics. This is a patient-focused role that requires professionalism, strong communication skills, and the ability to engage patients with empathy.
Key Responsibilities
Make outbound calls to prospective and existing patients
Schedule hearing test appointments using provided scripts and guidelines
Document call outcomes accurately in our systems
Deliver excellent patient experience on every call
Meet daily and weekly performance goals (appointments scheduled, contacts made, etc.)
Requirements
Windows PC or laptop required
No Chromebooks or Mac devices accepted
Reliable high-speed internet connection
Quiet work environment
Previous telemarketing, call center, or healthcare phone experience preferred
Strong communication and interpersonal skills
Ability to work the full scheduled hours (10–6:30) and one Saturday per month