Salesforce Senior Business and Technical Specialist job vacancy

Vacancy expired!

Salesforce Senior Business and Technical Specialist

BCforward is currently seeking highly motivated Salesforce Senior Business and Technical Specialist for an opportunity in Raleigh, NC 27609 Job Title: Salesforce Senior Business and Technical Specialist Location: Raleigh, NC 27609 Expected Duration: 06 plus months contract Responsibilities include: Build Business stakeholder solution and transition requirements Prepare and maintain documentation and artifacts including analysis reports and user documentation in accordance with PMO PM and BA methodology Works with Project Managers Portfolio Managers developers and end users to ensure application designs meet business requirements Provide business analysis deliverables as input to the procurement documents and assist in writing the procurement documentation as required Perform functional integration testing UAT support including developing test scenarios and cases Support required system go-live activities Creating User stories and acceptance criteria and authors other Agile documents and deliverables Triage and resolve assigned tickets in timely manner with high quality which may require engaging directly with providers and recipients Develop and expand Salesforce skills to enable resolution of tickets across wide range of issues Use ServiceNow to manage assigned tickets through resolution including documenting steps taken during resolution and assigning tickets to other teams as needed for triaging and resolution Escalate potential CVMS defects or enhancements to Tier-3 Support Lead KNOWLEDGE SKILLS AND ABILITIES / COMPETENCIES: Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications Strong writing and communication skills and can build relationships with both their team members and clients Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation communication and problem-solving skills Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers peers and superiors Ability to act independently with sound business judgment and thrive in environment with diverse communication styles Ability to prepare and present oral and written documents clearly and concisely Exhibit comprehensive knowledge of the work requirements demonstrated by an in-depth understanding and use of advanced principles theories and practices associated with Business Analysis and PMI PMBOK Guide and Standards Experience working with customers to advise on strategies alternatives and the implications of specific application customization and interface designs Possess a high-level understanding in the areas of application programming database and system design Ability to manage complex assignments with multiple work streams and aggressive and sometimes competing timelines Understanding of Software Development Lifecycle SDLC concepts and process Knowledge of and experience with IT Service Management best practices and principles Experience with Microsoft Office Suite MS Word EXCEL PowerPoint Visio and Microsoft Project Must have experience as a business analyst on a Salesforce implementation project Must have proficiency in agile scrum and kanban software tools Extensive understanding of SharePoint end user experience sites libraries lists and groups Salesforce certifications and Experience using ServiceNow preferred Skills: Extensive knowledge of business system analysis techniques and testing methodologies, Required7Years Demonstrated experience in gathering business requirements and development of business rules and process flow, Required7Years Proven experience with business process design, definition and/or re-design. , Required7Years Experience with Business Analysis methodologies and problem solving , Required7Years Ability to utilize Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) Microsoft Project, Required7Years Excellent communication skills (both verbal and written), Required7Years Experience in development of procurement related documents including RFP and evaluation criteria. , Desired5Years Demonstrable analytical skills and an attention to detail., Required7Years Experience working for State government , Required7Years Healthcare related experience, Required5Years Demonstrated experience with both waterfall and agile projects, Required7Years Experience with Jira or other tools, Required5Years Experience with Salesforce deployments with multiple clients, Required3Years

Interested candidates please send resume in Word format Please reference job code 199196 when responding to this ad.

Vacancy expired!

ID	#49530416
State	North Carolina
City	Raleigh / durham / CH
Job type	Contract
Salary	USD TBD TBD
Source	BCforward
Showed	2023-03-24
Date	2023-03-23
Deadline	2023-05-22
Category	Software/QA/DBA/etc
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Salesforce Senior Business and Technical Specialist

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