Guest Relations and Cashier Supervisor

At Eataly, a Guest Relations and Cashier Supervisor is also known as a Front End Lead. The Front End Lead serves as the liaison between staff and management to ensure the department is fully functional. The Front End Lead delegates to, motivates, trains and mentors Front End Cashiers to promote their development. Reports to the Front End Manager.Handles monetary transactions and performs advanced cashiering dutiesAssists in supervising the Front End team to ensure optimal performance and guest experienceApproves voids, employee discounts, returns and exchangesProcesses and settles daily cash and credit transactions for all departmentsProcesses and prepares shipment of daily cash depositsDocuments and communicates overages, shortages, sales data and technical or price discrepancies, communicating issues to the appropriate managers and departmentsProcesses and monitors currency orders to ensure that cash is always available for transactionsMaintains an accurate safe count along with daily operation and maintenance of a cash recycling machineOrders and monitors inventory of supplies needed for the Front EndDocuments, investigates, escalates and resolves employee or guest incidentsPerforms other duties as required or assigned