Vacancy expired!
At eXcell, you re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell! Contract to Hire Opportunity For this role, we need an experienced Field Service Technician with strong customer skills and reliable transportation. A+ certification preferred but not mandatory. At least 1 year in the field and printer skills will be preferred.
- Mon-Fri, 830 - 1730 (1-hour unpaid lunch); some overtime in evenings
- This is a driving position which requires a DMV background check to be completed
- Use of reliable, personal vehicle required - miles reimbursed according to CompuCom policy
- Technician will travel to each client s location to provide service
- Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
- Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers - about 35% of all calls are Lexmark Printer tickets
- Works under general supervision
- 3+ years of experience supporting desktops, laptops, and printers
- Customer service experience required
- Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
- Interpersonal skills needed to interact with a wide range of users and environments
- Reliable transportation and a valid driver s license required (driving position - reimbursed accordingly)
- Ability to work from a bent, crouched, or kneeled position
- Ability to work on a ladder or lift
- Ability to lift up to 50 lbs.
- Smartphone with tethering / hot spot capabilities (reimbursed within corporate guidelines)
- Laptop and basic hand tools required
- CompTIA A+ certification
- OEM Printer Warranty certifications
- OEM Laptop / Desktop Warranty certifications
- Server experience a plus
Vacancy expired!