Job Details

ID #44891625
State North Carolina
City Whitsett
Job type Contract
Salary USD $Depends on Experience Depends on Experience
Source ERPMark Inc
Showed 2022-08-15
Date 2022-08-12
Deadline 2022-10-11
Category Et cetera
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Onsite Desktop Support Engineer

North Carolina, Whitsett, 27377 Whitsett USA

Vacancy expired!

Job Summary:

  • A client of ours in Whittset NC is looking for a Onsite Desktop Support Engineer for a Contract opportunity.
Mandatory skillset:
  • MAC OS and Windows OS Skillset,
  • JIRA ticketing system and Active Directory
  • Must be fully vaccinated
Triage, own and resolve Tier 1 Service Desk requests via Jira ticketing system, Slack phone/video conference or chat, following documented processes
  • Follow up on new and outstanding requests and provide timely solutions Provide first touch resolution for 80% of requests while meeting established SLAs.
  • Provision applications according to documented processes to ensure compliance and fiscal responsibility.
  • Provision and retrieve hardware, ensure asset records are accurate, and track logistics as part of documented onboarding/offboarding processes
  • Troubleshoot and support video conferencing equipment in onsite conference rooms according to documentation
  • Triage, troubleshoot and resolve hardware, software issues.
  • Update, Manage and monitor internal assets database, following documented processes, to ensure accurate inventory records for all computer equipment, including retail stores
  • Follow documented and established escalation procedures to remove blockers, highlight efficiency opportunities, identify issues with processes, and suggest policy changes
  • Maintain internal and end user facing technical documentation
  • Other duties as assigned
Job Type: Contract Location: Preferred location is Whittset NC.

Vacancy expired!

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