Vacancy expired!
Job Summary:
- A client of ours in Whittset NC is looking for a Onsite Desktop Support Engineer for a Contract opportunity.
- MAC OS and Windows OS Skillset,
- JIRA ticketing system and Active Directory
- Must be fully vaccinated
- Follow up on new and outstanding requests and provide timely solutions Provide first touch resolution for 80% of requests while meeting established SLAs.
- Provision applications according to documented processes to ensure compliance and fiscal responsibility.
- Provision and retrieve hardware, ensure asset records are accurate, and track logistics as part of documented onboarding/offboarding processes
- Troubleshoot and support video conferencing equipment in onsite conference rooms according to documentation
- Triage, troubleshoot and resolve hardware, software issues.
- Update, Manage and monitor internal assets database, following documented processes, to ensure accurate inventory records for all computer equipment, including retail stores
- Follow documented and established escalation procedures to remove blockers, highlight efficiency opportunities, identify issues with processes, and suggest policy changes
- Maintain internal and end user facing technical documentation
- Other duties as assigned
Vacancy expired!