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About this role:As a premier people development company, Cornerstone is focused on Customer Success. We are on a mission to empower people to be their most extraordinary, at work and in the world. We achieve this by repeatedly delivering exceptional service and experience for every customer, every time.Our solution offers organizations the technology, content, expertise, and specialized focus to help customers realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management, and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 90+ million people in 180 countries in nearly 50 million languages.The Project Manager, Customer Success position represents a key and nimble role within the Chief Customer Officer’s organization. This role will work closely with the Customer Success Leadership Team, Engineering, Product, Support, and other internal teams to execute strategic initiatives that will increase customer satisfaction, reinforce Cornerstone’s commitment to a culture of customer centricity and drive customer retention.The ideal candidate will have deep knowledge of Cornerstone’s customers and product offerings, as well as demonstrated ability to deliver against project plans to achieve strategic business initiatives.In this role you will:Execute and lead strategic programs and initiatives that deepen customer loyalty and demonstrate Cornerstone’s heightened commitment to customer centricity
Craft and deploy an appropriate communications framework and communication plan to mitigate customer impact for significant technical architecture initiatives
Develop a process for customer enhancement requests, both contractual and non-contractual, as well as a prioritization and delivery framework
Revamp the current solution for handling customer product suggestions and requests
Optimize utilization of customer testing environments, including determining optimal pricing model
Evaluate how to improve the customer experience as it pertains to converting paid-for services to in-product offerings
Leverage a strong understanding of key customer outcomes and a customer-centric mindset
and being the rockstar you are, you will be willing to take on additional responsibilities as needed
You’ve got what it takes if you have 5+ years of experience in consulting, project, and/or program management
A Bachelor’s degree or related experience and/or training
Ability to work in a diverse, fast-paced environment while collaborating across functional and geographical teams
Ability to manage multiple projects and priorities simultaneously
Excellent communication, presentation, consulting, and analytical skills
High attention to detail, excellent organizational skills, and a strong follow-up to meet expectations and deadlines
Interest in working in a fast-paced, dynamic organization.
Ability to adapt to changes in roles and responsibilities.
Ability to travel up to 15-30%.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
Consideration for privacy and security obligations
Extra dose of awesome if you haveMBA or another graduate degree
Salesforce, Seismic, and Gainsight experience
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
Vacancy expired!