Vacancy expired!
Job Description: Overview:
The Specialist Customer Support EUC I provides global IT Services support (such as infrastructure, applications, end-user computing, etc) to employees and third-parties. This role typically provides first level support for highly complex IT Services.
Responsibilities:
Resolves IT Services problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Makes assessment of problems and determines if the problem is business process, application or infrastructure related
Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records
Escalates unresolved issues to technical specialists, application, or system support specialists
Maintains and updates records and tracking databases for IT Service incidents
Uses expertise in customer service and technical knowledge to resolve issues surrounding installation, usage, and training on software and/or hardware products
Works closely with management to mitigate recurring problems
Adheres to security procedures, change control guidelines and Sarbanes-Oxley requirements
Qualifications:
BS/BA in IT or related field
1-3 years of experience in IT
Excellent customer service, forms strong working partnerships within IT and the business community
EOE/AA: Minorities/Females/Veterans/DisabledRequired Skills: CUSTOMER SERVICE. Don't hesitate! Submit your resume today. SMCI is an EEO employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, genetic information, marital status, military, and veteran status. Members of minority groups, Vietnam Era Veterans and individuals with mental or physical disabilities are encouraged to contact us regarding employment opportunities. In addition, in order to support the provision of business to minority-owned and Women-owned businesses (MWBE), such MWBE are encouraged to contact us regarding subcontracting business opportunities with our firm. (No third parties, please)(H1 sponsorship currently unavailable)(Local candidates only, please)
Vacancy expired!