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ID #31968463
State North Dakota
City Bismarck
Job type Permanent
Salary USD $72,000 - $114,000 72000 - 114000
Source North Dakota Information Technology Dept
Showed 2022-01-18
Date 2022-01-13
Deadline 2022-03-14
Category Internet engineering
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Collaboration Manager

North Dakota, Bismarck, 58501 Bismarck USA

Vacancy expired!

Location:

Bismarck, ND /Hybrid (telework and on site)

Hiring Salary Range: $6,000 - $9,500 monthly

Closing Date: Jan. 19, 2022

Job Opening ID: 3020787

Status: Regular, Full-timeDo you have a strong passion to change the world? Do you believe that you can make the lives of people better with technology? North Dakota Information Technology (NDIT) is seeking a candidate that has the same passion to Empower People, Improve Lives, Inspire Success, and deliver world class technology through

Collaboration Manager for NDIT and other state agencies. The candidate must be a leader who enjoys working with people in a collaborative environment, who can learn quickly in a rapidly changing technology landscape, and who embodies the core values that we follow as public servants for the State of ND: Gratitude, Humility, Curiosity, and Courage.

MINIMUM QUALIFICATIONS:Requires a

Bachelor’s degree in a computer science field and

three years of current and professional experience or an

Associate degree in a computer related field and

five years of current and progressive related work experience as described below. Additional professional work experience may be substituted for the education requirement on a year for year basis. Work experience must include end user support and customer relations to a large customer base and/or acting in a technical role which includes support, implementing or managing a large enterprise end user environment. This position requires a team focused individual that projects a positive attitude and enthusiasm for change while trying to bring together multiple diverse groups of people for a common goal of the state's unifying efforts and process efficiencies.

SUMMARY OF WORK: Work involves providing direct supervision, leadership, and guidance to a highly technical team within the Technology section overseeing teams that provide end use compute services and collaboration technologies. This role will support the strategic direction and ensures the quality of the day-to-day operations of the teams to meet the needs of users, evaluates the use of end user technology to determine priorities, allocate resources, and establish project schedules to ensure their timely completion.This is a high growth and fast paced environment, and both domains are instrumental in driving operational excellence, improving end user experience, and increasing user adoption for new IT products.This key role supervises all end user Windows/Office technologies, mobile device management, peripherals, and device lifecycle management with responsibilities for effective delivery and operational support for PC imaging, packaging, software distribution, patching and PC lifecycle management. Must possess strong interpersonal skills with the ability to motivate individuals and create a strong team environment.

Duties and Tasks:
  • Oversee a full-service end user compute environment across the enterprise that includes all type of end user devices and software.
  • Oversee the deployment and full end to end management of the office 365 tenant and other supporting collaboration technologies
  • Oversee and manage a highly mature and highly automated process environment relating to how the technologies are managed and deployed.
  • Partner with other teams to ensure services are delivered in an efficient and effective manner
  • Develop and complete reports on status of projects and other requests; report incidents upward to customers, and NDIT management team.
  • Monitors and reports overall operational performance for the End User and Collaboration teams’ projects / programs on a regular basis to ensure quality, efficiency, and accuracy
  • Investigates and resolves escalated complex problems and coordinates efforts to provide innovative strategies and solutions
  • Ability to see, account for, and coach others in the “big picture” as well as the details and be able to tie initiatives to NDIT goals
  • Develop and maintain staffing plan to support the current and future work demands and project deliverables
  • Initiates and implements new technologies, methodologies, process, and procedures to support long and short-term goals
  • Establishes and nurtures positive relationships with other departments
  • Demonstrates the ability to adapt to and lead, change, and coach others in the acceptance and support of change
  • Ensures that expenditures are within the financial guidelines established in the capital and operating budgets

Application Procedures/Comments: Please make sure that your resume includes information to demonstrate how you meet the minimum qualifications as posted. Your work history will not be given credit if North Dakota Information Technology cannot determine that you meet the minimum qualifications. All application material must be received on or before the closing date by 11:59 pm and must include the following documents:
  • Resume
North Dakota Information Technology does not offer or provide sponsorships. Applicants must be legally authorized to work in the United States. For more information or if you need an accommodation, please contact: Trish Moch, North Dakota Information Technology: Email: itdjobs@nd.gov phone: (701)328-1007, fax: (701) 328-3000 or TTY: 1-800-366-6888 or local at (701) 328-3190. Job Announcement Status can be viewed at: http://www.nd.gov/itd/working-itd
  • Learn more about NDIT at: http://www.nd.gov/itd
  • Learn more about Employment Benefits at: https://www.omb.nd.gov/team-nd-careers/team-nd-benefits
  • Visit North Dakota State government: http://www.nd.gov

Equal Opportunity Employer The state of North Dakota does not discriminate based on race, color, national origin, sex, religion, age, or disability in employment or the provision of services, and complies with the provisions of the North Dakota Human Rights Act. The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.

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