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US Customer Service Consignment Associate – Irvine CA (Remote) - AMO Sales and Services Inc. - 2306113745WDescriptionAMO Sales and Services Inc., a member of the Johnson & Johnson Family of Companies, is currently recruiting for a US Customer Service Consignment Associate. Headquarters is based in Irvine, CA, but position is fully remote.At Johnson & Johnson Vision, we have a bold ambition: to change the trajectory of eye health. That’s why, through our operating companies, we’ve developed solutions for every stage of life—to help people see better, connect better and live better. We partner with eye care professionals to provide some of the world’s leading products and technologies to address refractive error, cataracts, dry eye, and beyond. We are committed to using our reach and size for good, and strive to put quality eye care within reach of everyone, everywhere. Visit us at www.jjvision.com. Follow @JNJVision on Twitter and Johnson & Johnson Vision on LinkedIn.Position SummaryThe Customer Service Consignment Associate investigates and resolves customer inquiries regarding consignment products, billing, shipping delays and products. Maintains physical inventory audits completed at customer sites to remain in compliance with Sarbanes-Oxley (SOX) consignment inventory policy. Processes orders by inputting to system, providing confirmation to customers regarding order receipt and availability. Generates non-routine correspondence to secure additional customer information or resolve customer disputes. Serves as liaison with Sales, Manufacturing, Purchasing, Engineering and Shipping personnel to handle customer consignment requests. Analyzes and reports on results. Places orders for replacement parts and/or for correcting errors such as shipment of wrong item or shortages.Key ResponsibilitiesThe Consignment Associate manages consignment inventory by:
Analyzes consignment performance report to identify and remove Excess & Obsolete (E&O) product.
Coordinates and implements asset management informative programs for internal and external customers.
Minimizes shipment of excess inventory through the approval/disapproval of consignment expansion requests.
Identifies and coordinates programs and systems improvements to support and improve consignment inventory management and serial number tracking.
Processes and records inventory movements and adjustment in the field.
Assists with the management of inventory reduction projects.
Reconciles consignment inventory.
Acquires consignment agreements on new accounts.
Prepares data for monthly departmental reporting.
Assist Patient Reply Card (PRC) team with PRC program including researching and resolving disputes and discrepancies.
Qualifications
Associate Degree is required.
2-4 years of work experience is required, experience in medical device or healthcare, inventory management or finance is preferred.
SAP prior experience is preferred.
Strong customer service skills is required.
Strong ability to manage competing priorities while multitasking is required.
Ability to work independently with minimal supervision is required.
Flexible with working hours, however shift must start between 6:30 – 8:00am PST.
Up to 10% of domestic travel.
The anticipated base pay range for this position is $60,000 to $96,600.At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work.For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.Primary Location NA-US-California-IrvineOther Locations NA-United StatesOrganization AMO Sales and Services, Inc. (6238)Travel Yes, 10 % of the TimeJob Function Customer ServiceReq ID: 2306113745W
Vacancy expired!